Spencer Gobba
Grand Rapids,MI
Summary
Dynamic and personable Area Manager II at Amazon, with proven expertise in team leadership and project management. Spearheaded operations that achieved #1 nationally in efficiency, leveraging Lean Six Sigma methodologies. Adept at optimizing supply chains and fostering talent development, I excel in driving results through effective communication and strategic problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Area Manager II
Amazon
Caledonia, Michigan
08.2023 - Current
- Order delivery at lightspeed with DEA accuracy at 99.8%
- Currently, I oversee Amazon's Same-Day Delivery operations for West Michigan.
- Manages multiple departments, sometimes simultaneously.
- Manages daily operations in a fast-paced fulfillment center.
- Utilizes warehouse management systems to track shipments and deliveries.
- Trained and supervised team members on safety protocols and procedures.
- Monitors employee performance and provides constructive feedback regularly.
- Leading team meetings to communicate goals and operational updates effectively.
- Fosters a positive work environment through effective communication and support.
- Promotes positive customer service experiences by promptly resolving conflicts.
- Resolving conflicts between employees and/or business partners in a professional manner.
- Implementing training initiatives to coach staff on best practices and protocol for enhanced profitability.
- Collaboration with other departments such as Central Operations, Human Resources or Safety on a number initiatives.
- Evaluation of schedules, orders and forecasts to plan processes and meet timetables.
- Reviewing staffing needs to ensure adequate coverage at all times.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training and system design.
- Designed and implemented new processes and procedures, tactfully and passionately.
- Identifying and developing top talent to promote performance-oriented culture.
MS and AV Technician
Northwood University
Midland, Michigan
10.2019 - 05.2023
- Provided technical support and training for faculty and staff using AV systems.
- Collaborated with event organizers to meet specific AV requirements.
- Set up audio-visual equipment for events and presentations.
- Operated soundboards and projectors during events, lectures, and conferences.
- Troubleshot technical issues during live events to minimize disruptions.
Area Manager Intern
Amazon
Detroit, Michigan
06.2021 - 08.2022
- Served as assistant manager, participating in the full scale of operations, specializing in project management, leadership, and process optimization.
- Summer of 2021 and 2022
Porsche Audi Volkswagen Sales Management Intern
Germain Automotive Group
Ann Arbor, Michigan
06.2020 - 08.2020
- Assisted sales team with customer inquiries and product information.
- Coordinated vehicle inventory management and tracking systems.
- Collaborated with marketing to create promotional materials for events.
- Engaged customers during showroom events to enhance their experience.
- Participated in regular meetings with senior management to provide updates on performance metrics.
Education
BBA - Operations Management And Supply Chain Management
Northwood University
Midland, Michigan, MI05-2023
Skills
- Team leadership
- Effective communication
- Team training development
- Project management
- Labor management
- Operations analysis
- Quality assurance
- Technical systems
- Lean Six Sigma
- Supply chain optimization
- Problem solving
- Talent review
- Team building
- Experience with Microsoft Office and SAP
Certification
- Lean Six Sigma - Green Belt
- PIT license previously held
- Numerous safety and HR training completion certificates: CPR, deescalation, E&VR
Accomplishments
- Helped design current same day delivery system currently being implemented in Amazon facilities across the country
- Amazon invested thousands of dollars sending managers from across the country to train with me in implementation and management of aforementioned system
- Team ranked #1 in network volume and #1 in national efficiency (2025)
- Team ranked #4 in DEA (2024)
- Top Tier ranked candidate hired full time after internship and promoted in October, 2024
- Best In Show: Presentation and Booth, NUIAS European Division
Timeline
Area Manager II
Amazon
08.2023 - Current
Area Manager Intern
Amazon
06.2021 - 08.2022
Porsche Audi Volkswagen Sales Management Intern
Germain Automotive Group
06.2020 - 08.2020
MS and AV Technician
Northwood University
10.2019 - 05.2023
BBA - Operations Management And Supply Chain Management
Northwood University