Ferdinand Recana Jr.
Fort Wayne,IN
Summary
Results-driven operations leader with experience managing high-volume fulfillment, logistics, transportation, aviation, and healthcare operations. Currently lead teams of 60–100 associates, depending on business needs, with accountability for safety, quality, productivity, customer experience, labor planning, and operational performance. Recognized by senior management for customer obsession, operational excellence, continuous improvement, team development, and measurable performance improvements. Proven ability to analyze processes, develop leaders, optimize labor, improve productivity and quality, and lead teams effectively in fast-paced, high-pressure environments.
Overview
17
17
years of professional experience
Work History
Area Manager II
AMAZON
Fort Wayne, IN
08.2024 - Current
- Lead 60–100 associates, adjusting workforce based on business needs, volume, capacity, and operational priorities.
- Lead safety, quality, productivity, and performance across multiple areas within Ship Dock in a high-volume environment.
- Partner with managers, support teams, and associates to optimize workflow, capacity, labor deployment, and operational efficiency.
- Drive measurable operational improvements through data analysis, detailed process analysis, labor planning, staffing optimization, knowledge sharing, and continuous improvement.
- Improved Ship Dock productivity from 316 to 348 TPH, representing approximately a 10% increase in productivity.
- Reduced transfer-out rolled freight from 54K DPMO to 11.8K DPMO, representing a significant improvement in operational quality and execution.
- Reduced Post Slam BPS from 124 BPS to 49 BPS, demonstrating measurable improvement in ship dock quality and process performance.
- Develop, coach, and mentor Process Assistants and Associates while building leadership capability and employee engagement.
- Recognized by senior management for customer obsession, effective communication, composure under pressure, knowledge sharing, process analysis, continuous improvement, and team development.
- Recognized by senior management for delivering measurable improvements in productivity, quality, and operational performance through collaborative leadership.
- Use performance data and operational metrics to identify root causes, establish priorities, and drive corrective actions.
- Promote a culture of safety, accountability, customer focus, continuous improvement, and operational excellence.
Process Assistant (Supervisor)
AMAZON
Fort Wayne, IN
07.2023 - 08.2024
- Supported leadership in executing daily department operations while maintaining standards for safety, quality, productivity, and operational performance.
- Executed standard work and escalated operational barriers to leadership for timely resolution.
- Scheduled deliveries and supported reverse logistics, LTL shipments, and world shipments.
- Coordinated processing and dispatch activities to support accurate and timely movement of freight.
- Supported associates in meeting safety, quality, productivity, and process expectations.
FC Associate | Safety Associate | Forklift Operator
AMAZON
Fort Wayne, IN
12.2022 - 07.2023
- Executed standard work across multiple fulfillment process paths in a high-volume distribution environment.
- Conducted safety audits across multiple departments and reinforced compliance with established safety practices.
Logistics Business Owner
ROUTEXPRESS
Las Piñas City, Philippines
08.2020 - 10.2022
- Owned and operated a logistics business overseeing transportation, movement and distribution, budgeting, maintenance, and daily operations.
- Managed transportation resources and operational expenses to support customer and business requirements.
- Oversaw vehicle maintenance and operational readiness.
- Identified sales opportunities involving truck rental services and developed potential client relationships.
- Managed multiple business priorities while maintaining focus on service, cost, and operational efficiency.
Airbus A330-300/A350-900 Second Officer
PHILIPPINE AIRLINES
Pasay City, Philippines
12.2016 - 03.2021
- Supported safe transportation of passengers across regional and transpacific destinations within a highly regulated, safety-critical operating environment.
- Worked within multidisciplinary operational teams requiring effective communication, decision-making, situational awareness, risk management, and strict adherence to procedures.
- Coordinated with flight and ground operations to support safe and efficient aircraft operations.
- Maintained composure and sound decision-making while operating in high-pressure environments.
C208B G1000 Land/Amphibian First Officer
AIRJUAN AVIATION, INC.
Taguig City, Philippines
09.2014 - 10.2016
- Supported safe passenger transportation across domestic destinations.
- Dispatched and scheduled flights throughout the local network.
- Coordinated schedules and operational requirements to support efficient daily flight operations.
Beechcraft Baron 55 Pilot / Cargo Pilot
AVIATION TECHNOLOGY INNOVATORS, INC.
Pasay City, Philippines
08.2014 - 09.2014
- Operated cargo flights while maintaining safety, operational, and regulatory requirements.
Domestic Flight Steward / Lead Cabin Attendant
PHILIPPINE AIRLINES
Pasay City, Philippines
03.2011 - 09.2014
- Served as Lead Cabin Attendant on designated domestic flights, overseeing cabin crew and coordinating with flight and ground teams.
- Maintained passenger safety, service quality, and operational standards.
- Led cabin operations while maintaining a strong focus on customer service and safety.
Medical-Surgical Staff Nurse / Pediatric ICU Staff Nurse
UNIVERSITY OF PERPETUAL HELP SYSTEM DALTA MEDICAL CENTER
Biñan City, Philippines
11.2009 - 03.2011
- Provided direct patient care in medical-surgical and pediatric intensive-care environments.
- Worked collaboratively with healthcare teams in fast-paced environments requiring effective communication, sound judgment, and attention to safety and quality.
- Delivered preventive, curative, and rehabilitative nursing care.
Education
Medical Coding -
Healthcare Coding And Billing Institute
Philippines09-2021
Private / Commercial / Instrument Rating -
Omni Aviation Corporation
Clark Freeport Zone, Philippines03-2014
Bachelor of Science in Nursing -
University of Perpetual Help System DALTA
Philippines03-2007
Skills
- Operations Management
- Fulfillment Operations
- Customer relationship management
- Team leadership
- Employee training
- Data-driven decision making
- Situational awareness
- Effective communication
- Warehouse Operations
- Multi-Unit Leadership
- Workforce Management
- Labor Planning
- Capacity Planning
- Staffing Optimization
- KPI Management
- Performance Management
- Continuous Improvement
- Process Improvement
- Root Cause Analysis
- Safety Management
- Quality Management
- Team Development
- Coaching & Mentoring
- Employee Engagement
- Cross-Functional Leadership
- Budget Management
- Strategic Planning
- Shipping & Receiving
- Reverse Logistics
- LTL
Timeline
Area Manager II
AMAZON
08.2024 - Current
Process Assistant (Supervisor)
AMAZON
07.2023 - 08.2024
FC Associate | Safety Associate | Forklift Operator
AMAZON
12.2022 - 07.2023
Logistics Business Owner
ROUTEXPRESS
08.2020 - 10.2022
Airbus A330-300/A350-900 Second Officer
PHILIPPINE AIRLINES
12.2016 - 03.2021
C208B G1000 Land/Amphibian First Officer
AIRJUAN AVIATION, INC.
09.2014 - 10.2016
Beechcraft Baron 55 Pilot / Cargo Pilot
AVIATION TECHNOLOGY INNOVATORS, INC.
08.2014 - 09.2014
Domestic Flight Steward / Lead Cabin Attendant
PHILIPPINE AIRLINES
03.2011 - 09.2014
Medical-Surgical Staff Nurse / Pediatric ICU Staff Nurse
UNIVERSITY OF PERPETUAL HELP SYSTEM DALTA MEDICAL CENTER
11.2009 - 03.2011
Medical Coding -
Healthcare Coding And Billing Institute
Private / Commercial / Instrument Rating -
Omni Aviation Corporation
Bachelor of Science in Nursing -
University of Perpetual Help System DALTA