BRENDA GALVAN
Summary
Diligent, tenacious, passionate individual who possesses leadership and strong interpersonal skills seeking a Marketing Coordinator position.
Overview
2027
2027
years of professional experience
Work History
Support Specialist
WebCE
Dallas, TX
10.2024 - Current
- Promptly respond to inbound chats and emails within designated service times.
- Provide technical support for users, resolving issues efficiently and enhancing user satisfaction.
- Collaborate with cross-functional teams to improve ticket resolution processes and streamline communication.
- Exhibit advanced proficiency in course offerings, understanding diverse education requirements across various states, and an in-depth comprehension of Admin functions.
Publisher Editor
Informate DFW
Dallas, TX
2024 - Current
- Edit and proofread articles for clarity, consistency, and grammatical accuracy, aiming for optimal SEO and readability.
- Develop and execute content strategies to enhance publication quality and audience engagement.
Sales Specialist
Roadguard Interlock
Coppell, TX
06.2021 - 12.2023
- Answered inbound calls, provided product information, and scheduled installation appointments of court ordered interlock devices.
- Exceeded the minimum sales closing rate of 52% monthly, handling calls efficiently while providing exemplar customer service.
- Maintained an average handle time of six minutes, handling 125% of the call volume.
INTERN/VOLUNTEER
Be Natural Music Therapy & Wellness
Cedar Hill, TX
09.2021 - 2026
- Created monthly newsletters for topics surrounding mental health, bringing awareness to depression, chronic illness, nutrition, and overall wellness.
- Volunteered with various events doing tai-chi (moving meditation) and worked with adolescents to implement music therapy.
VOLUNTEER
Scottish Rite for Children
Dallas, TX
06.2014 - 06.2016
- Participated in numerous events such as the book fair and gift shop, of which proceeds went towards patient care.
- Rotated in various departments to assist where necessary, providing a safe space for children and families.
Education
BACHELOR OF SCIENCE - CHILD DEVELOPMENT FAMILYSTUDIES, ARTS AND HUMANITIES
University of North Texas
Dallas, TX05-2023
Associate of Arts -
Tarrant County College
Arlington, TX06-2016
High School Diploma -
John A. Dubiski High School
Grand Prairie, TX2016
Skills
- Detail oriented
- Self-cognizance
- Emotional intelligence
- Communication skills
- Strong work ethic
- Organizational skills
- Time management
- Creative
- Conflict resolution
Timeline
Support Specialist
WebCE
10.2024 - Current
INTERN/VOLUNTEER
Be Natural Music Therapy & Wellness
09.2021 - 2026
Sales Specialist
Roadguard Interlock
06.2021 - 12.2023
VOLUNTEER
Scottish Rite for Children
06.2014 - 06.2016
High School Diploma -
John A. Dubiski High School
Publisher Editor
Informate DFW
2024 - Current
BACHELOR OF SCIENCE - CHILD DEVELOPMENT FAMILYSTUDIES, ARTS AND HUMANITIES
University of North Texas
Associate of Arts -
Tarrant County College