Brenda Garcia
San Antonio,TX
Summary
To strive for excellence, work in an environment that will enhance my knowledge and career, to develop new techniques that will increase the caliber and productivity of my work, so that i may become a more effective and efficient employee.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Beauty Consultant Sales Representative
Morphe Brushes & Cosmetics
San Antonio, TX
11.2021 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
Home Appliance Sales Supervisor
Sears Holding Corporation
San Antonio, TX
02.2017 - 02.2022
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on sales floor.
- Trained team members in successful strategies to meet operational and sales targets.
- Checked store merchandise regularly for proper display and replenishment.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Arranged items in favorable positions and areas of store for optimal sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Monitored phone calls for quality assurance.
- Monitored daily sales operations and served as informational and procedural resource to team members.
- Met with management and executives to provide insights into sales operations and make strategy recommendations.
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Relayed information regarding current store promotions, sales and special events to customers.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Drove team revenue totals by bringing in top sales numbers.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Ascertained displayed merchandise reflected high standards of showroom readiness, operated as intended during demonstrations and remained up-to-date, accurately mirroring manufacturer's current product offering.
- Maintained product knowledge to assist and educate customers on options available.
- Managed over 50 customer calls per day.' "Increased sales by 10%"
Education
Real Estate
Champions School of Real Estate
San Antonio, TX07.2022
Professional Makeup Artist -
Boss Beauty Makeup Academy
San Antonio, TX02.2021
Cosmetology Education
Paul Mitchell The School
San Antonio, TX08.2019
General Office Professional
Career Point College
San Antonio, TX09.2017
Skills
- Bilingual-Spanish/English
- Cash Register Operations
- Highly Motivated self starter, Employee of the Month for Exceeding Customer Expectations
- Networking expertise, Excellent phone etiquette/ Sales and Promotions
- People-oriented/ Strong Communication and Interpersonal Skills
- Great time management Goals and Performance
- Adaptable to Changing Client Needs
- Motivating Performers
- Administration and Reporting
- Cosmetologist and Makeup Artist
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of [10+] staff members.
- Promoted to Store Supervisor after only 3 months for exceptional performance.
Certification
- Certified Professional Makeup Artist
- Certified General Office Professional
- Certified Product Expert in Mortgage, Background Screening and Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Beauty Consultant Sales Representative
Morphe Brushes & Cosmetics
11.2021 - Current
Home Appliance Sales Supervisor
Sears Holding Corporation
02.2017 - 02.2022
Real Estate
Champions School of Real Estate
Professional Makeup Artist -
Boss Beauty Makeup Academy
Cosmetology Education
Paul Mitchell The School
General Office Professional
Career Point College