Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Brenda Garcia

Waterford,MI

Summary

I am always ready to do more, to learn more and to advance in life. I love trying new things and seeing how far I can go.

Overview

7
7
years of professional experience

Work History

Call Center Agent

Comerica Bank
09.2021 - Current
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Maintained and managed customer files and databases.
  • Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.

Shift Leader

Rite Aid
12.2020 - 09.2021
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Shift Leader

Tim Hortons
06.2020 - 12.2020
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.

Shift Leader

Taco Cabana
01.2017 - 05.2020
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Reviewed financial reports to identify areas of opportunity for cost reduction or increased revenue generation.

Education

High School Diploma -

Pontiac High School
Pontiac, MI
06.2013

Skills

  • Customer Service
  • Answering Questions
  • Issue Resolution
  • Payment Processing
  • Problem-Solving Skills
  • Gathering Information
  • Account Maintenance
  • Language Fluency
  • Multitasking
  • Script Adherence
  • Customer Communications
  • Appointment Setting

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Call Center Agent

Comerica Bank
09.2021 - Current

Shift Leader

Rite Aid
12.2020 - 09.2021

Shift Leader

Tim Hortons
06.2020 - 12.2020

Shift Leader

Taco Cabana
01.2017 - 05.2020

High School Diploma -

Pontiac High School
Brenda Garcia