Summary
Overview
Work History
Skills
Timeline
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Brenda Garcia

Pleasantville,NJ

Summary

Experienced professional in the Hospitality industry with over 20 years of experience. Skilled in delivering exceptional customer service, ensuring guest satisfaction, managing teams, overseeing operations, and maintaining high quality standards. Proven ability to create memorable guest experiences and dedicated to delivering top-notch service in every interaction.

Overview

25
25
years of professional experience

Work History

Assistant Security Manager

Golden Nugget Hotel & Casino
07.2012 - Current
  • Former member of the Safety Committee
  • Responsible for customer service, daily/weekly schedules, Lost and Found, Supervision of casino floor and hotel security operations, public and employee safety, training new hires.

Tax Preparer

J Roldan Tax Services LLC
01.2018 - 04.2018
  • Prepared and filed income tax forms for individuals, interviewed clients for additional information on income and expenses. Completed detailed data entry.

Security Guard

Allied Barton Security Services
02.2010 - 07.2012
  • Patrolled residential and commercial building premises to prevent and detect signs of intrusion and ensured security of doors, windows, and gates.
  • Answered telephone calls to take messages, answered questions, and provided information during non-business hours and when switchboard was closed.
  • Called police and fire departments in cases of emergency, such as fire and presence of unauthorized persons.
  • Wrote reports of daily activities and irregularities, such as equipment and property damage, theft, presence of unauthorized persons, and unusual occurrences.
  • Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintained security of premises.
  • Answered alarms and investigated disturbances.

Unemployed

Unemployment
05.2009 - 01.2010

Security Officer

Tropicana Casino
02.2008 - 05.2009
  • Patrolled casino and hotel premises to prevent and detect signs of intrusion and ensured security of doors, windows, and gates.
  • Guarded armored vehicle to transport money and valuables to prevent theft and ensure safe delivery.
  • Escorted individuals to specify locations and to provide personal protection.
  • Warned persons of rule infractions and violations, and apprehended and escorted violators from premises, using force when necessary.
  • Answered telephone calls to take messages, answered questions, and provided information.
  • Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintained security of premises.

Receptionist

American Tax Services
02.2008 - 05.2009
  • Greeted persons entering establishment, determined nature and purpose of visit and directed and escorted them to specific destinations.
  • Operated telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
  • Scheduled appointments and maintained and updated appointment calendars.
  • Performed duties such as taking care of plants and straightening magazines to maintain lobby and reception area.

Security Officer/Casino dealer

Showboat Casino
01.2001 - 12.2007
  • I first started working in Security then after 3 years, I transferred to Table Games, as a Casino Dealer.
  • Participated in games for gambling establishments in order to provide the minimum complement of players at a table.
  • Opened and closed cash floats and game tables.
  • Inspected cards and equipment to be used in games to ensure that they were in good condition.
  • Dealt cards to house hands, and compared these with players' hands to determine winners, as in black jack.
  • Applied rule variations to games such as Black Jack, Roulette, Let It Ride, Three Card Poker, Four Card Poker and Texas Holden.

Skills

    Fast learner, Highly dependable and Excellent attention to detail Great customer service

Timeline

Tax Preparer

J Roldan Tax Services LLC
01.2018 - 04.2018

Assistant Security Manager

Golden Nugget Hotel & Casino
07.2012 - Current

Security Guard

Allied Barton Security Services
02.2010 - 07.2012

Unemployed

Unemployment
05.2009 - 01.2010

Security Officer

Tropicana Casino
02.2008 - 05.2009

Receptionist

American Tax Services
02.2008 - 05.2009

Security Officer/Casino dealer

Showboat Casino
01.2001 - 12.2007

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Brenda Garcia