Shantera Knowles
Summary
Professionally trained in customer service with experience of ensuring high standards of culturally competent care for a wide variety of people with diverse needs.
Overview
18
18
years of professional experience
Work History
Security Officer
Allied Universal
01.2024 - Current
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Completed full building and grounds patrols to spot and investigate concerns.
- Managed access control systems, ensuring only authorized individuals gained entry to restricted areas.
Mental Health Technician
Citrus Behavior Health
03.2015 - 04.2016
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Correctional Officer Trainee
Miami Dade Corrections
08.2008 - 03.2010
- Care, Custody, and Control of inmates
- Six months of training consist of First Aid, Defensive Tactics, Legal 1&2, and Communicates, etc
Pharmacy tech assistant
CVS Pharmacy
04.2007 - 07.2008
- Customer Service
- Cashier
Education
Bachelor of Science - Criminal Psychology
Corllins University
Grandville, MI01.2010
High School Diploma -
Miramar High
Miramar, FL01.2004
Skills
- Great attention to detail
- Fast Learner
- Capable of completing task in a timely manner
- Excellent customer service skills
- Computer literate
- Experience in microsoft programming
- Highly Dependable
Timeline
Security Officer
Allied Universal
01.2024 - Current
Mental Health Technician
Citrus Behavior Health
03.2015 - 04.2016
Correctional Officer Trainee
Miami Dade Corrections
08.2008 - 03.2010
Pharmacy tech assistant
CVS Pharmacy
04.2007 - 07.2008
High School Diploma -
Miramar High
Bachelor of Science - Criminal Psychology
Corllins University
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