Brenda Garcia
Edinburg
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings.
Overview
19
19
years of professional experience
Work History
Call Center Agent
Maximus Call Center
02.2021 - Current
- Answer calls, documenting, emails, escalations and transfers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered prompt service to prioritize customer needs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Medical Assistant
Dr Aguilera
01.2007 - 01.2009
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
Master of Science - Physician Assistant
UTRGV
Edinburg, TX06.2029
Bachelor of Science -
South Texas College
Mcallen, TX06.2023
Certificate - Medical Assisting
San Antonio Medical And Dental
McAllen, TX2008
Skills
- Call Documentation
- Customer Communication
- Understanding Customer Needs
- Policy and Procedure Adherence
- Patient and Empathetic
- Customer Inquiry and Response
- Courteous with Strong Service Mindset
- Call Answering and Routing
- Positive Attitude and Energetic
- Active Listening
- Critical Thinking
Timeline
Call Center Agent
Maximus Call Center
02.2021 - Current
Medical Assistant
Dr Aguilera
01.2007 - 01.2009
Certificate - Medical Assisting
San Antonio Medical And Dental
Master of Science - Physician Assistant
UTRGV
Bachelor of Science -
South Texas College
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