Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Brenda Garcia

Arizona MENTOR
Phoenix,AZ
2
Languages
12
years of professional experience

Resourceful direct support professional with a versatile background in caregiving and customer service. Strong in critical thinking and documentation, contributing to effective care delivery and client satisfaction. Ready to leverage expertise to support individuals in achieving their personal goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Work History

Caregiver

1 Year 1 Month
Homestead Assisted Living | 07.2025 - Current
  • Collaborated with healthcare professionals to develop personalized care plans.
  • Monitored and documented changes in residents' health and behavior.
  • Assisted residents with daily living activities to enhance quality of life.
  • Trained new staff on caregiving protocols and resident engagement techniques.

Direct Support Professional

2 Years 9 Months
Arizona MENTOR | 11.2023 - Current
  • Provided individualized support to clients with developmental disabilities, enhancing daily living skills.
  • Assisted in implementing client care plans, ensuring consistency and quality of service delivery.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.

Customer Service Representative

1 Year 11 Months
Enterprise Holdings | 03.2014 - 02.2016
  • Resolved customer inquiries efficiently via phone and email, enhancing overall satisfaction.
  • Implemented feedback mechanisms to streamline service delivery, increasing responsiveness.
  • Trained new team members on customer service protocols, improving onboarding process.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma

Precision High School | Phoenix, AZ | 07-2012

Skills

Respectful and compassionate
Time management
Elderly care
Dependability
Relationship management
Customer service
Critical thinking
Data entry
Problem resolution

Languages

Spanish
English

Timeline

Caregiver

Homestead Assisted Living
07.2025 - CurrentRead More

Direct Support Professional

Arizona MENTOR
11.2023 - CurrentRead More

Customer Service Representative

Enterprise Holdings
03.2014 - 02.2016Read More

Precision High School

High School Diploma
Read More
Brenda Garcia