Brenda Garza
Edinburg,TX
Summary
Customer-oriented General Manager with over 10 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
14
14
years of professional experience
Work History
General Manager
Qube RGV Properties/ TownePlace Suites By Marriott
06.2016 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
General Manager
Edinburg Inn & Suites
02.2010 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Behavioral Health Registered Nurse
Doctor's Hospital At Renaissance
02.2013 - 06.2016
- Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others.
- Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor.
- Educated patients and families about mental health, diagnoses and treatment options.
- Facilitated group therapy sessions to provide additional support and guidance.
- Explained useful coping methods to relieve depression and anxiety.
- Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff.
- Developed successful discharge plans to help continuity of care upon patient release.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
Education
Associate of Applied Science - Nursing
South Texas College
Mcallen, TX06.2012
High School Diploma -
Economedes High School
Edinburg, TX06.2010
Skills
- Project Management
- Customer Relationship Management
- Business Development
- Operations Oversight
- Expense Control
- Staff Supervision
- Program Administration
- Business Administration
- Contract Negotiations
- Financial Administration
- Staff Development
- Motivation
- Risk Management
- Payroll
- Health Benefits
Timeline
General Manager
Qube RGV Properties/ TownePlace Suites By Marriott
06.2016 - Current
Behavioral Health Registered Nurse
Doctor's Hospital At Renaissance
02.2013 - 06.2016
General Manager
Edinburg Inn & Suites
02.2010 - Current
Associate of Applied Science - Nursing
South Texas College
High School Diploma -
Economedes High School
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