Brenda George

Process business claims for services not ordered, not working or should have been disconnected

Processed credit for services not working, not ordered, or requiring disconnection.

Entry data into excel for adjustments

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Resolved customer inquiries via phone and chat, ensuring timely and accurate responses.
• Provided product support and troubleshooting, enhancing customer satisfaction.
• Documented interactions in CRM system, maintaining up-to-date records for follow-up actions.
• Collaborated with team members to streamline processes and improve response times.
• Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
• Met or exceeded performance metrics consistently by handling a high volume of calls without sacrificing quality service delivery.
• Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
• Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.