Front Office Dispatcher
All Cities Transportation
12.2014 - 11.2019
Hi, I’m
Brenda Giddings
Montclair,CA
Summary
Front office professional with extensive experience in hospice care and healthcare sectors. Demonstrated expertise in communication, problem-solving, and client relationship management in high-pressure environments.
Work History
All Cities TransportationBloomington, California
Front Office Dispatcher
12.2014 - 11.2019
Job overview
- Resolved conflicts between drivers and clients to uphold high service standards.
- Managed high call volumes while ensuring accurate data entry.
- Optimized driver assignments to enhance customer service efficiency.
Asher EstatesSan Antonio Heights, CA
House Manager
Job overview
- Streamlined resident care through collaboration with hospice teams.
- Coordinated logistics for medical equipment delivery and pickup efficiently.
- Managed administrative functions, significantly improving data accuracy.
- Provided exceptional customer service to residents, families, and healthcare professionals.
Education
RCOERiverside, CA
Certificate from Medical Billing And Coding
09-2013
Pomona Adult EducationPomona, CA
GED
04-1988
Skills
- Excellent customer service skills and phone etiquette
- Data entry
- Medical equipment coordination
- Record keeping
- Call handling
- Time management
- Problem solving
- Communication skills
- Service coordination
- Schedule management
- Multitasking and organization
- Verbal and written skills
- Interpersonal skills
Timeline
House Manager
Asher Estates
RCOE
Certificate from Medical Billing And Coding
Pomona Adult Education
GED
References
References available upon request.