Brenda Gomez
Anaheim,CA
Summary
Detail-oriented professional proficient in managing multiple priorities while maintaining a positive attitude. Demonstrates strong interpersonal skills, excellent time management, and effective problem-solving abilities. Committed to contributing to team success by embracing additional responsibilities and challenges.
Overview
13
13
years of professional experience
Work History
Fitness/Nutrition Coach
The Camp Transformation Center
07.2019 - Current
- Improved clients overall health by designing personalized nutrition plans and conducting regular follow-up sessions.
- Assisted clients in achieving weight loss goals through tailored meal plans and consistent coaching support.
- Increased client satisfaction with customized dietary recommendations based on individual needs and preferences.
- Educated clients on proper food choices, portion control, and healthy cooking techniques for sustained results.
- Managed an average of 20 personal clients with 90% client retention for over 2 years.
- Only Coach to attain ongoing personal training clients consistently
Eligibility Technician
County Of Orange
Anaheim, CA
09.2015 - 08.2019
- Optimized task prioritization strategies to ensure expedited outcomes.
- Boosted correctness in eligibility assessments via efficient verification processes.
- Streamlined requirement explanations, fostering transparency and understanding.
- Ensured consistency with program standards through detailed evaluations of financial information, minimizing benefit calculation mistakes.
Personal Banker
Citibank, NA
Buena Park, CA
03.2012 - 09.2015
- Analyzed customer and bank records to resolve discrepancies upon request.
- Collaborated with team members to meet branch targets and objectives.
- Followed operational standards, promoting security, risk management and compliance.
- Maintained and built strong client relationships through quality, personalized interactions.
- Responded promptly to customer emails, phone calls and requests for information.
- Created strategic financial solutions to suit individualized client needs.
- Enhanced branch reputation through active participation in community events and outreach programs.
- Utilized CRM software efficiently to track client interactions and identify sales opportunities within the existing client base.
Education
Bachelor of Science - Business Management & Finance
University of Phoenix
Costa Mesa, CA07.2010
Skills
- Critical Thinking Abilities
- Customer Relationship Management
- Case Management
- Data Collection & Entry
- Effective Communication
- Client assessment
- Effective Time Management
- Goal Setting
- CRM Software
- Active Listening
- Marketing
- Cross-cultural sensitivity
- Confidentiality
- Regulation compliance
- Microsoft office
- Telephone etiquette
Languages
Bilingual-Spanish
References
References available upon request.
Timeline
Fitness/Nutrition Coach
The Camp Transformation Center
07.2019 - Current
Eligibility Technician
County Of Orange
09.2015 - 08.2019
Personal Banker
Citibank, NA
03.2012 - 09.2015
Bachelor of Science - Business Management & Finance
University of Phoenix
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