Brenda Gomez Valencia
Brandon,USA
Summary
Dynamic and detail-oriented HR Manager with extensive expertise in employee relations, recruitment, and talent management. Proven ability to develop and implement effective HR policies, manage employee benefits, and ensure compliance with labor laws. A strong work ethic drives a results-oriented approach, consistently achieving objectives with precision and minimal errors. In-depth knowledge of HR software and performance management systems positions as a valuable asset for organizations seeking to enhance human resources functions.
Overview
20
20
years of professional experience
Work History
HR Manager/Production Assistant
OakRidge Nursery & Landscaping
Brandon, SD
03.2025 - Current
- Collaborated with leadership to design and execute strategic HR policies aligned with organizational goals.
- Managed employee relations concerns, ensuring compliance with labor laws and regulations while promoting workplace harmony.
- Reconciled accounts to ensure accuracy of financial records.
- Communicated with clients regarding outstanding invoices and payment discrepancies.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Assisted in month-end closing procedures, ensuring accurate financial reporting.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Generated invoices upon receipt of billing information and tracked collection progress.
HR MANAGER
Heritage Bank NA
Willmar, MN
11.2021 - 02.2025
- Maintained and updated employee records to reflect changes in employment, compensation, and withholdings
- Reviewed new hire paperwork to confirm completion of forms and presence of supporting documentation
- Maintained accurate personnel records for compliance with federal and state regulations
- Developed and implemented human resources policies and procedures to support company objectives
- Provided guidance on performance management processes, such as goal setting, evaluations, and improvement plans
- Administered leave programs, such as FMLA or disability leaves, ensuring compliance with applicable laws
- Coordinated recruitment efforts, including job postings, screening resumes, and conducting interviews
- Managed employee relations issues, including conflict resolution and disciplinary actions
- Administrated all Payroll through HRIS
- Reconciled monthly billing statements for various benefits providers
- Spearheaded orientation training, including coverage of HR policies, benefits plans and compensation structures
- Received, processed, verified and reconciled invoices to complete payments and control expenses
FRONT DESK
My Place Hotels
Sioux Falls, SD
09.2022 - 03.2023
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously.
- Provided a high level of customer service to all clients.
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary.
- Processed payments received from customers via cash or credit card transactions accurately and efficiently.
- Monitored front desk traffic to support customer satisfaction.
- Entered data into company software system.
- Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.
FRONT DESK MANAGER
Holiday Inn Southwest
Sioux Falls, SD
08.2021 - 09.2022
- Responded promptly to customer complaints or issues within set timeframe parameters set by the organization's policies.
- Provided administrative support by managing phone calls, emails, and other forms of communication.
- Trained and supervised new front desk staff members, providing guidance and coaching as needed.
- Ensured front desk operations ran smoothly and efficiently by maintaining a neat work area and monitoring inventory levels.
- Interacted with guests to obtain feedback on service levels.
- Reviewed daily front office work and activity reports generated by night audits.
- Provided administrative support to other departments as needed.
- Monitored and addressed safety and security issues within the front desk area.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
ADMINISTRATIVE ASSISTANT
Republic National Distribution Company
Sioux Falls, SD
05.2016 - 11.2021
- Collaborated with team members on projects to meet deadlines efficiently
- Developed professional relationships with clients through consistent communication and collaboration
- Trained new administrative staff members in company procedures and best practices
- Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel
- Entered data accurately into spreadsheets and databases for record-keeping purposes
- Coordinated appointments and schedules for executive staff members
- Processed invoices and expense reports according to company policies
- Screened job applicants by reviewing resumes and conducting preliminary interviews over phone or in-person
- Assisted with event planning, including booking venues, arranging catering, and coordinating logistics
- Prepared meeting agendas, recorded minutes, and distributed documentation to attendees
- Assisted in preparation of monthly financial reports for executive review
- Answered customer inquiries via phone and email
- Generated monthly reports on outstanding balances and collection efforts
- Coordinated with billing team to ensure timely invoice processing
- Maintained accurate records of all accounts receivable transactions
- Utilized accounting software platforms for efficient data entry and organization
- Researched and analyzed discrepancies in receivable accounts
- Printed and mailed current and past due invoices to remind clients to make payments
- Processed employee salaries and wages using payroll systems
COCKTAIL WAITRESS
The Pocket
Sioux Falls, SD
07.2010 - 08.2017
- Developed strong communication skills while taking orders from customers in a fast paced environment.
- Worked closely with other bartenders to ensure smooth operations during peak hours.
- Performed side work such as restocking garnishes, refilling ice bins, wiping down surfaces.
- Demonstrated excellent customer service skills by providing prompt and friendly service to all guests.
- Handled cash payments accurately and efficiently without errors.
- Assisted in upholding cleanliness of surfaces by spotting and wiping spills
- Assisted in setting up bar areas before opening and closing duties at the end of the night.
- Provided accurate change for cash transactions and balanced the register at the end of each shift.
OFFICE MANAGER
Clark Research
Sioux Falls, SD
01.2011 - 05.2016
- Received and directed incoming calls to personnel and voicemail, facilitating office communications
- Assisted with recruitment process by reviewing resumes and scheduling interviews
- Served as liaison between management, staff, and external partners or clients
- Prepared professional correspondence on behalf of company using appropriate formatting
- Trained new employees on company policies, procedures, and software systems
- Coordinated office events, meetings, and appointments for staff members
- Processed payroll for all employees, including calculating overtime pay
- Handled confidential information with discretion, including sensitive HR matters
- Oversaw daily office operations and ensured smooth workflow
- Managed employee schedules, time-off requests, and attendance records
- Assisted with human resources duties to facilitate recruiting, interviewing, and onboarding processes
- Implemented efficient filing systems for paper and electronic documents
OWNER
Little Nuggets Daycare
Sioux Falls, SD
03.2006 - 01.2011
- Maintained accurate records of each child's attendance, immunizations, allergies, and other pertinent information
- Developed daycare policies and procedures to ensure safety and compliance with regulations
- Ensured compliance with local licensing requirements by keeping up-to-date with regulations and submitting necessary documentation
- Assessed potential new enrollees to determine suitability for daycare program
- Administered first aid and maintained emergency preparedness plans to protect safety of children in our care
- Handled billing inquiries from parents promptly and professionally
- Organized various age-appropriate activities that encouraged learning through play
- Planned special events such as holiday parties or field trips to enhance overall childcare experience
Skills
- HR processes
- HRIS software
- Onboarding and orientation
- Payroll administration
- Benefits administration
- Compensation and benefits
- Salary administration
- HR policies and procedures
- Employee relations
- Microsoft office proficiency
- Training and mentoring
- Benefits and compensation management
languages
SPANISH Native
ENGLISH Bilingual
Timeline
HR Manager/Production Assistant
OakRidge Nursery & Landscaping
03.2025 - Current
FRONT DESK
My Place Hotels
09.2022 - 03.2023
HR MANAGER
Heritage Bank NA
11.2021 - 02.2025
FRONT DESK MANAGER
Holiday Inn Southwest
08.2021 - 09.2022
ADMINISTRATIVE ASSISTANT
Republic National Distribution Company
05.2016 - 11.2021
OFFICE MANAGER
Clark Research
01.2011 - 05.2016
COCKTAIL WAITRESS
The Pocket
07.2010 - 08.2017
OWNER
Little Nuggets Daycare
03.2006 - 01.2011