Summary
Overview
Work History
Education
Skills
Software
Timeline
Volunteer
CARMELA CAYANA

CARMELA CAYANA

HR & Contract
Doha,Qatar

Summary

Human Resources Manager with practical understanding of business needs. Highly effective at incorporating creative leadership skills to achieve business objectives. Directs plans and projects that improve efficiency while meeting deadlines and budget requirements. Adept at addressing sensitive issues and maintaining the strictest of confidentiality. Versatile, high-energy professional with 24+ years of progressive responsibility and achievements in Testing, Inspection and Certification Industry in Qatar. Manages Human Resources and Administration, Tenders and Contracts, Prequalification and Vendor Registration process.

Overview

25
25
years of professional experience

Work History

HR Manager & Contract Manager

TUV Rheinland
Doha, India
06.2021 - Current
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Developed focused training programs, leadership pipeline and succession plans.
  • Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Managed employee disputes by employing conflict resolution techniques.
  • Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
  • Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
  • Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
  • Supervised and mentored direct reports and developed talented HR teams.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
  • Motivated employees through special events, incentive programs, and constructive feedback.
  • Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
  • Implemented performance reviews and motivational strategies to elevate HR team results.

HR Manager

Bureau Veritas
Doha, Qatar
08.2006 - 05.2021
  • Dubai, UAE
  • Local, Training Module 3 conducted by Bureau Veritas Middle East Region HR Recruitment and Selection Procedure, February 11, 2015 and March 3, 2015
  • Local HR Training Module 1 and 2 conducted by Bureau Veritas Middle East Region HR Monthly HR Report & HR Interview, October 22, 2014
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
  • Guided leaders and employees on company policies, programs, benefits and salary administration.
  • Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
  • Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
  • Developed focused training programs, leadership pipeline and succession plans.
  • Supervised and mentored direct reports and developed talented HR teams.
  • Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Used technologically relevant digital systems to manage payroll and benefits programs.

Contract / Tender In-Charge

Bureau Veritas
Doha, Qatar
08.2006 - 05.2021
  • (Contracts, Tender/Bid, Prequalification, Vendor Registration) Coordinates with Managing Director/Country Manager/Local Business Stream Manager, Business Field / Department Managers, and Clients, Created in 1828, Bureau Veritas is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility.

Project / Department Coordinator (QatarEnergy)

Bureau Veritas
Doha, Qatar
08.2006 - 06.2009
  • Formerly Qatar Petroleum)
  • Project: Data Acquisition for Inspection Management and Risk Based System with Risk Based Inspection Analysis (Contract Amount USD 7.6 million) Implementation of IMS and Risk Based Inspection System in Qatar Petroleum’s Onshore and Offshore First Major Asset Integrity Management Contract in Burea Veritas Middle East
  • Total of 40 Multi-disciplined Engineers in 04 QP facilities Total of 55,000 assets for Data acquisition for IMS & RBI system and 18,800 assets for RBI analysis in two phases
  • Reports to Project Manager / Asset Integrity Manager
  • Set up and maintain files and keep correspondence and reports available for reference and efficient operation of the department
  • Organized filing system of employee’s records, files for easy reference, completeness of documents/data in the file of project employees in order to have an well-organized system on monitoring of changes/movements in the manpower
  • Expedited activity tasks including mobilisation of personnel and sub-contracting
  • Document control according to Contract system and maintaining Central Files
  • Followed up / monitored Overall Project Status (i.e
  • Schedule and activities against Project Plan)
  • Prepared Monthly Progress Calculation as basis for Invoicing, and accordingly monitor and follow up payment
  • Coordinated with 40 Jobsite Engineers, Client Representatives / Focal Points and Sub-contractor for important matters needing immediate action
  • Coordinated submittals and procure all close-out documents
  • Entirely prepared Final Project Deliverables in hard and soft copies such as Electronic Corrosion Circuitization, RBI Training Manual, RBI Result and Report and Project Close Out Report
  • (Total volumes submitted to Qatar Petroleum reached 320 nos.)
  • Facilitated in various Risk Based Inspection activities such as:
  • Piping Corrosion Circuitization in Electronic format (i.e
  • Piping & Instrument Diagram and Process Flow Diagram)
  • Quality checking of Piping Corrosion Circuit including Line List
  • Extracted data required for RBI analysis of static equipments, pipe lines, Safety valves, sub components etc.

Engineering Assistant/Cost Controller

Sankyu Construction Philippines
Makati City, Philippines
03.2004 - 08.2006

Head, Accounting Staff / In-house Auditor

Lepanto Trading Corporation
Calamba, Laguna, Philippines
08.1999 - 02.2004
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
  • Planned and executed follow-up audits at appropriate intervals.

Branch Supervisor

Lepanto Trading Corporation
Mangaldan, Pangasinan, Philippines
07.1998 - 07.1999
  • Motivated, trained and disciplined employees to meet performance benchmarks.
  • Set schedule for tellers and customer service representatives.
  • Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
  • Managed maintenance of facility and grounds.
  • Executed extensive variety of customer transactions according to institutional policy and procedures.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Completed bi-weekly payroll for Number employees.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Interceded between employees during arguments and diffused tense situations.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Kept high average of performance evaluations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Monitored front areas so that questions could be promptly addressed.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Assigned job roles and oversaw performance.
  • Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.

Education

Bachelor of Science - Accountancy (Accounting

University of Pangasinan National College

Skills

Staffing (Recruitment and Selection) and Retentionundefined

Software

SuccessFactors (HRMS)

Ramco Payroll

Timeline

HR Manager & Contract Manager

TUV Rheinland
06.2021 - Current

HR Manager

Bureau Veritas
08.2006 - 05.2021

Contract / Tender In-Charge

Bureau Veritas
08.2006 - 05.2021

Project / Department Coordinator (QatarEnergy)

Bureau Veritas
08.2006 - 06.2009

Engineering Assistant/Cost Controller

Sankyu Construction Philippines
03.2004 - 08.2006

Head, Accounting Staff / In-house Auditor

Lepanto Trading Corporation
08.1999 - 02.2004

Branch Supervisor

Lepanto Trading Corporation
07.1998 - 07.1999

Bachelor of Science - Accountancy (Accounting

University of Pangasinan National College

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