Brenda Gonzalez
El Paso,TX
Summary
Strong leader and problem-solver with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Assistant Office Manager
Colquitt Pecan Farms
11.2023 - Current
- Manages daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Collects and organizes data during pecan harvesting.
- Handles sensitive information with discretion by adhering to confidentiality protocols at all times.
- Records expenses and maintains accounting records.
- Supports office manager with employee payroll processing duties.
- Assists in tracking operational expenses.
Assistant Cafeteria Manager
El Paso Independent School District
02.2023 - 11.2023
- Ensured school nutrition standards were followed according to USDA guidelines.
- Used point of sales terminal to input student and staff meals.
- Ensured enough food was prepared for students according to enrollment and production records.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Regularly checked food temperatures to ensure food quality and safety.
- Conducted regular safety inspections to ensure compliance with local health codes and regulations.
Assistant Restaurant Manager
Nordstrom
08.2021 - 12.2022
- Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally to ensure customers left with a positive experience.
- Managed staff schedules, ensuring adequate coverage during peak hours.
Restaurant Server
Nordstrom
05.2019 - 08.2020
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Business Administrator
Epiphany Dermatology
08.2018 - 04.2019
- Coordinated patient check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Assistant Manager
Kinley's Tea House
09.2015 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Bachelor of Science - Hotel, Restaurant, And Tourism Management
New Mexico State University
Las Cruces, NM12.2017
Skills
- Customer Service
- Interpersonal Skills
- Organization
- Time Management
- Decision Making
- Problem solving
Timeline
Assistant Office Manager
Colquitt Pecan Farms
11.2023 - Current
Assistant Cafeteria Manager
El Paso Independent School District
02.2023 - 11.2023
Assistant Restaurant Manager
Nordstrom
08.2021 - 12.2022
Restaurant Server
Nordstrom
05.2019 - 08.2020
Business Administrator
Epiphany Dermatology
08.2018 - 04.2019
Assistant Manager
Kinley's Tea House
09.2015 - 08.2018
Bachelor of Science - Hotel, Restaurant, And Tourism Management
New Mexico State University
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