Brenda Gonzalez
Lorain
Summary
Professional with high standard of excellence in servicing roles. Extensive experience in maintaining and repairing equipment, ensuring operational efficiency. Strong team collaborator with focus on achieving reliable results and adapting to changing needs. Skilled in troubleshooting, maintenance, and customer service.
Diligent with strong background in childcare and proven ability to create safe and nurturing environment for children. Successfully managed diverse age groups and facilitated engaging activities to support developmental milestones. Demonstrated effective communication and problem-solving skills in various babysitting roles.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Member Specialist
Sam`s Club
07.2024 - 10.2024
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Collaborated with cross-functional teams to develop new programs tailored to members'' needs.
- Contributed to long-term strategic planning related to membership growth and retention goals.
- Assisted in organizing events that fostered a sense of community among members.
Delivery Driver
UberEATS
09.2020 - 07.2024
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Cashier/Customer Service
Walmart
02.2018 - 05.2024
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Cashing in and out to people when they done with grocery
- Stocking
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
Delivery Driver
Instacart Shoppers
03.2018 - 07.2023
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings for months
- Served an average of 200 customers per week with an average of 158 orders per customer
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
Babysitter
Daycare Center
08.2022 - 06.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Bowling Alley Attendant
Main Event
03.2021 - 05.2021
- Front desk cashing out people and sending them to lines.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Customer Service Representative
Burlinton Coat Factory
12.2019 - 02.2020
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Front Desk working with cash register
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2025
Skills
- Exceptional communication
- Data entry proficiency
- Customer service
- Patience and empathy
- Positive attitude
- Valid Driver's license
- Customer assistance
- Work ethic and integrity
- Time management
- Strong work ethic
- Client retention strategies
- Cross-selling
Certification
- Service skills, Customer Service, Team building, Management
Languages
Spanish
Full Professional
Timeline
Member Specialist
Sam`s Club
07.2024 - 10.2024
Babysitter
Daycare Center
08.2022 - 06.2023
Bowling Alley Attendant
Main Event
03.2021 - 05.2021
Delivery Driver
UberEATS
09.2020 - 07.2024
Customer Service Representative
Burlinton Coat Factory
12.2019 - 02.2020
Delivery Driver
Instacart Shoppers
03.2018 - 07.2023
Cashier/Customer Service
Walmart
02.2018 - 05.2024
High School Diploma -
Penn Foster Career School
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