Brenda Graham
Schuylkill Haven,PA
Summary
Healthcare operations supervisor with experience in patient access scheduling and revenue cycle workflows. Leads daily operations through account review, workflow delay resolution, and claim and denial follow-up. Coaches staff and reinforces HIPAA compliance and productivity standards.
Overview
10
10
years of professional experience
Work History
Supervisor
Ensemble Health Partners
Schuylkill Haven, Pennsylvania
08.2024 - Current
- Managed staffing schedules and coverage needs for patient service operations.
- Monitored daily revenue cycle tasks and resolved workflow delays to improve team productivity.
- Guided and directed subordinates on job duties and responsibilities to ensure clarity and accountability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Recruited, hired, trained, mentored, coached, and evaluated staff.
- Collaborated with other departments to coordinate workflow processes between teams.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored the performance of project personnel.
- Reinforced quality standards for claim edits, denials, and account follow-up.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
Supervisor
Tower Health
Schuylkill Haven, Pennsylvania
12.2023 - 08.2024
- Managed staffing schedules and coverage needs for patient service operations.
- Guided and directed subordinates on job duties and responsibilities, fostering clarity and accountability.
- Monitored employee productivity to provide constructive feedback and coaching.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided feedback and coaching, supporting continuous performance improvement.
- Monitored daily revenue cycle tasks and resolved workflow delays, enhancing team productivity.
- Trained new employees on company policies and procedures.
- Supported team training on insurance verification, authorization, and scheduling procedures.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Collaborated with other departments to coordinate workflow processes between teams.
- Reviewed patient accounts for accuracy, completeness, and HIPAA compliance.
- Reinforced quality standards for claim edits, denials, and account follow-up.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Assigned work tasks to team members to optimize workflow. and monitored the performance of project personnel.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Insurance Verification Specialist
Tower Health Reading Hospital West
Reading, PA
03.2020 - 12.2023
- Processed authorizations and confirmed accuracy of insurance information on file
- Verified insurance coverage status for patients
- Communicated clear and accurate information to patients regarding procedures
- Completed price estimates for procedures, ensuring transparency for patients and providers
- Communicated effectively with ordering office to facilitate timely patient care
Patient Service Representative
Tower Health Medical Group-Neurology
West Reading, PA
06.2016 - 03.2020
- Verified and documented insurance information to ensure accurate processing and patient coverage
- Coordinated preauthorization requests with insurance providers to facilitate timely patient care
- Patient registration, scheduling, customer service and clerical support
Education
Bachelor of Science - Technical Management, Health Services Management
DeVry University
Chicago06-2022
Skills
- Revenue cycle management
- EMR- Epic program
- Healthcare communication
- Office productivity
- Time management skills
- Multitasking
- Employee engagement
- Written and verbal communication
Timeline
Supervisor
Ensemble Health Partners
08.2024 - Current
Supervisor
Tower Health
12.2023 - 08.2024
Insurance Verification Specialist
Tower Health Reading Hospital West
03.2020 - 12.2023
Patient Service Representative
Tower Health Medical Group-Neurology
06.2016 - 03.2020
Bachelor of Science - Technical Management, Health Services Management
DeVry University