Brenda Greenwald
North Hollywood,CA
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
14
14
years of professional experience
Work History
Territory Administrative Assistant
Best Buy
Compton, California
01.2021 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Developed project plans for various tasks assigned by upper management.
Sales Supervisor
Best Buy
Los Angeles, California
10.2014 - 01.2021
- Developed and implemented sales strategies to increase customer base.
- Planned and coordinated staff training sessions for new and existing employees.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Attended trade shows, conferences, and other events as a representative of the company's brand.
- Developed incentive programs for top performing sales representatives.
- Oversaw hiring process for new personnel within the department.
- Generated effective sales strategies and taught new employees company's procedures and policies.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
Customer Service Representative
Best Buy
Los Angeles, California
10.2010 - 10.2014
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Bachelor of Science - Business Administration And Management
Strayer University
Washington, DC05-2027
Skills
- Office Administration
- Travel Coordination
- Meeting planning
- Scheduling
- Expense Reporting
- Document Control
- Invoice Processing
- Appointment Scheduling
- Calendar Management
- Administrative operations
- Strong Problem Solver
Timeline
Territory Administrative Assistant
Best Buy
01.2021 - Current
Sales Supervisor
Best Buy
10.2014 - 01.2021
Customer Service Representative
Best Buy
10.2010 - 10.2014
Bachelor of Science - Business Administration And Management
Strayer University