Brenda Griffin
Customer Service Representative
Dolton,IL
Summary
Administrative Assistant who goes beyond basic administrative tasks and with tenacity and attention to detail. Excellent work ethic and strengthen boosting company morale.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service - Inbound/Outbound Representative
EOS American Water
08.2019 - 10.2024
- Responsible coordinate with service order scheduling Installment Plan, Starting New Service, Canceling Service. Receiving Payment, updated Customer account information and completed accurate documentations
Customer Service Enrollment Coordinator
Pharmaceutical Strategies
03.2019 - 04.2019
- Responsible for entering high volume of customer regular RX and customer service order prescriptions. Entering new patient demographics and updated patient files. Calling Physician office to verify patient correct information Verifying proper medication using SPRX Excel Drug lists.
Administrative Assistant - Front Desk Receptionist
Trenz Beauty Academy
09.2015 - 07.2018
- Responsible for administrative duties, managing and distributing information, answering phones, greeting clients, and customers using Microsoft Word, and Excel. Updating teacher and student files and verification of student High School or GED diploma and teacher cosmetology Licenses. Responsible for enrollments 30/40 student. In addition to accepting and processing customer payments in cash, credit card and checks, checking for validity. Acknowledged customer issues and resolved problems efficiently
Home Health Aide
Addus Home Healthcare
02.2012 - 07.2015
- Assisted patients with multiple chronic diseases including Lou Gehrig. Assisted patients with bathing/cooking and basic cleaning, cleaned and sterilized instruments and disposed of contaminated supplies, cleaned womb when needed. Informed patients of their prescription information and refills/ maintained all confidential personnel files, Communicated clearly and effectively with patients regarding their doctor appointment and health issues
Administrative Assistant Manager - Admission Coordinator
Trenz Beauty Academy
05.2010 - 02.2012
- Overseeing daily operations and school activities; School Personnel and Admission, Student Services and Administration, entering student data upgraded student files using Microsoft Word and Excel spreadsheet. Recorded grades sent out progress reports, increased enrollment by twenty percent through implementing Bi-lingual students and holding down 3-shift. Greeting customer and offering assistant, provided leadership through dedicated team structure communication, received payment for services render, student payment. Communicated with different School counselors and staff members, city inspector clerk, and vender
Real Estate Personal Assistant
Supreme Real Estate
06.2004 - 04.2010
- Recorder and filing confidential client data, reviewed and enter verification. Greeting customers and clients, preparing applications for rental property, collecting rents, sending out notices. Completion of final move in and exiting out. Establish and maintain professional working relationships with tenants, sales agents, vendor, building security, various contractors to ensure operation of the property went smooth. Self-started with strong time management skills; and the ability to handle multiple concurrent assignments with accuracy to meet deadline
Education
No Degree - Business
Wilberforce University
Wilberforce, OH09-1977
Skills
- Good interpersonal skills, communication and team skills, Professional Phone etiquette Microsoft Office Proficiency, 50 WPM, Excel, Words, Data Entry, Outlook Time Management Skills, Detail Oriented, Excellent Organizational Skills, Customer Service Focused, Invoice Processing, Self-Starter with the ability to work independently
Certification
- Notary Public-2022 Certification Program
- Leasing Agent completion May 2017 Chicago Association for Realtor Chicago, IL
- Standards Policies and SAP Refunds December 2011 National Accrediting Accreditation Commission of Career, Las Vegas, NV
- Real Estate Personal Assistant June 2006 Chicago Association for Realtor Chicago, IL
Timeline
Customer Service - Inbound/Outbound Representative
EOS American Water
08.2019 - 10.2024
Customer Service Enrollment Coordinator
Pharmaceutical Strategies
03.2019 - 04.2019
Administrative Assistant - Front Desk Receptionist
Trenz Beauty Academy
09.2015 - 07.2018
Home Health Aide
Addus Home Healthcare
02.2012 - 07.2015
Administrative Assistant Manager - Admission Coordinator
Trenz Beauty Academy
05.2010 - 02.2012
Real Estate Personal Assistant
Supreme Real Estate
06.2004 - 04.2010
No Degree - Business
Wilberforce University
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