Chavonne B. Pettigrew
Dolton,IL
Summary
Professional Program Supervisor with solid track record in overseeing and optimizing projects. Skilled in team collaboration, resource allocation, and strategic planning to drive successful outcomes. Known for adaptability and reliability in dynamic environments. Adept at conflict resolution, process improvement, and fostering cohesive work culture.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Supervisor- Ryan White Program
Access Community Health Network
06.2023 - Current
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored team members on operational best practices.
- Assist and/or conduct education and training for Ryan White staff.
- Collaborate with Evaluation to develop and implement quality improvement processes and activities.
- Maintain and hold team accountable to Ryan White policy and procedures.
- Represent ACCESS in community planning committees and/or groups to forster community wide collaborative with Ryan White Program.
- Conducted regular performance evaluations, providing constructive feedback to enhance team effectiveness.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Administrative Program Coordinator
Access Community Health Network
05.2021 - 06.2023
- Oversee day-to-day clinic operations running smoothly while working collaboratively with staff and management team.
- Plans relevant trainings and meetings.
- Streamlined communication between departments, improving interdepartmental collaboration and responsiveness.
- Coordinated program logistics to enhance operational efficiency and service delivery.
- Prepare and direct the preparation of recurring special reports for planning and devolment.
- Oversee day-to-day clinic operations running smoothly while working collaboratively with staff and the management team.
Eligibility Specialist- Ryan White Program HIV
Access Community Health Network
10.2019 - 06.2021
- Evaluated client eligibility for benefits based on governmental guidelines and policies.
- Conducted thorough reviews of applications to ensure compliance with regulatory standards.
- Provided training and mentorship to new staff on eligibility determination processes.
- Streamlined application processing workflows, enhancing overall efficiency by implementing best practices.
- Facilitate Ryan White: the orientation documentation has been completed, and the patient is enrolled in the designated program benefit(s) for eligible patients.
- Establish ongoing best practices to review patients' eligibility and enrollment into the Ryan White Program.
Patient Navigator Hepatitis C Program
Access Community Health Network
11.2017 - 10.2019
- Conducted pre-trip inspections to ensure vehicle safety and readiness for operation.
- Maintained accurate logs of mileage, fuel usage, and delivery schedules for compliance.
- Operated delivery vehicle, ensuring timely and safe transport of clients to designated locations.
- Adhered to traffic regulations and company policies while navigating various routes.
- Effectively dispatch to report delays or issues during pick-ups and drop-offs of clients.
- Assisted clients with entering and exiting the vehicle.
HIV Medical Case Manager
Access Community Health Network
03.2014 - 11.2017
- Ensured timely and safe transport of passengers to designated locations.
- Conducted thorough pre-trip inspections to maintain vehicle safety standards.
- Assisted passengers with boarding and disembarking, providing excellent customer service.
- Maintained the cleanliness and organization of shuttle bus interiors during operations.
Education
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Indianapolis, IN06-2001
Skills
- Staff training and development
- Organizational development
- Problem-solving
- Time management
- Employee supervisionf
- Training and mentoring
- Staff management
Certification
- CPR Certified- 2022- Present
Timeline
Supervisor- Ryan White Program
Access Community Health Network
06.2023 - Current
Administrative Program Coordinator
Access Community Health Network
05.2021 - 06.2023
Eligibility Specialist- Ryan White Program HIV
Access Community Health Network
10.2019 - 06.2021
Patient Navigator Hepatitis C Program
Access Community Health Network
11.2017 - 10.2019
HIV Medical Case Manager
Access Community Health Network
03.2014 - 11.2017
Associate of Science - Nursing
Ivy Tech Community College of Indiana