Brenda Guillen
Restaurant Server
Dixon,CA
Summary
Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
6
6
years of professional experience
Work History
Restaurant Server
Jacks White Mule Diner
Napa , CA
03.2015 - 11.2018
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Took accurate food and drink orders, using a POS ordering software system.
- Assisted guests with making food and beverage selections.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Restaurant Waiter
Villa Romano
Napa , CA
07.2014 - 02.2017
- Participated in banquets or catering functions held outside restaurant premises.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
Restaurant Server
Black Bear Diner
Fairfield , CA
09.2012 - 07.2014
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Greeted and seated customers promptly, courteously, and professionally.
- Processed payments from customers using cash registers or POS systems.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Trained new employees to perform duties.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Skills
- Table resetting
- Order delivery practices
- Hostess support
- Food inspection
- Team member support
- Daily specials memorization
- Register operation
- Food and beverage pairings
- High volume dining
- Table management
- Safe food handling
- POS system operation
- Buffet setup and takedown
- Table setting arrangements
- Detail-oriented
- Banquet coordination
Timeline
Restaurant Server
Jacks White Mule Diner
03.2015 - 11.2018
Restaurant Waiter
Villa Romano
07.2014 - 02.2017
Restaurant Server
Black Bear Diner
09.2012 - 07.2014
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