- English (fluent)
Brenda Gutierrez
Atascosa,United States
Summary
Friendly professional with over 15 years of customer service & proficient in leasing experience committed to providing high-quality service and developing customer relationships.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results.
Overview
18
18
years of professional experience
Work History
Leasing and Property Management
Silverstone Management
01.2023 - 02.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales and Customer Care
Marriott International
02.2007 - 08.2021
- Confer with customers by telephone to provide information about products or service, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions recording details of inquiries complaints or comments as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
Education
High School Diploma - undefined
Fox Tech High School
Skills
- Teamwork
- Self-control
- Adaptability
- Empathy
- Time management
- Patience
- Active listening
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
LANGUAGES
- Spanish (fluent)
Timeline
Leasing and Property Management
Silverstone Management
01.2023 - 02.2025
Sales and Customer Care
Marriott International
02.2007 - 08.2021
High School Diploma - undefined
Fox Tech High School
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