Brenda Gwanzura
Harare,HA
Summary
Dedicated Room Attendant with proven expertise at Elephant Hills Resort, excelling in room sanitation and customer service. Recognized for enhancing guest satisfaction through meticulous cleanliness and effective problem-solving. Adaptable and efficient, I consistently maintain high standards while managing time effectively to ensure a welcoming environment for all guests.
Reliable Room Attendant with experience in maintaining cleanliness, ensuring guest satisfaction, and adhering to hotel standards. Strengths include time management and high quality service delivery under pressure. Notable for positive impact on guest experiences through prompt issue resolution and exemplary customer service skills.
Overview
2026
2026
years of professional experience
2014
2014
years of post-secondary education
Work History
Room Attendant
Elephant hills resort
Victoria falls , Victoria falls
01.2023 - Current
- Cleaned and sanitized guest rooms following resort's quality standards.
- Replenished supplies and amenities to enhance guest comfort.
- Reported maintenance issues promptly to ensure guest satisfaction.
- Collaborated with team members to maintain cleanliness in common areas.
- Maintained equipment and tools, ensuring readiness for daily tasks.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters..
- Organized storage areas for efficient inventory management and accessibility.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleanliness and organization of guest rooms and common areas.
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, moping floors
- Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
Housekeeper
A zambezi resort
Victoria falls, Victoria falls
- Cleaned guest rooms to maintain high standards of hygiene and comfort.
- Organized cleaning supplies and equipment for efficient use during shifts.
- Performed laundry duties, ensuring fresh linens for guest accommodations.
- Followed safety protocols while using cleaning chemicals and equipment.
- Changed bed linens and towels, tidied up rooms.
Education
Vimbai High School
Norton, HarareSkills
- Room sanitation
- Maintenance reporting
- Common area cleanliness
- Customer service
- Time management
- Problem solving
- Adaptability to feedback
- Bed making proficiency
- Housekeeping
Languages
English
First Language
References
References available upon request.
Timeline
Room Attendant
Elephant hills resort
01.2023 - Current
Housekeeper
A zambezi resort
Vimbai High School