Brenda Hargesheimer
Tyler,MO
Summary
Versatile and dynamic professional with a proven track record. adept at quick decision-making and exceptional customer service. Leveraged strong communication skills and efficient multitasking to enhance operational efficiency and customer satisfaction. Demonstrates hardworking and responsible ethos, significantly improving team productivity and reducing discrepancies.
Overview
30
30
years of professional experience
Work History
Dasher
Door Dash
Tyler, TX
08.2024 - Current
- Improved customer satisfaction by providing timely and accurate deliveries.
- Managed multiple orders simultaneously, prioritizing tasks to ensure efficiency.
- Utilized GPS navigation tools effectively to minimize travel duration while maximizing delivery capacity.
- Navigated efficiently through various delivery routes for expedited service.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Developed and maintained professional relations between customer, store personnel, and company.
Private Caregiver
Self Employed Services
Whitesboro, TX
10.2021 - 01.2024
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living activities for improved quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Drove patients to appointments and errands, ensuring their transportation needs were met safely and punctually.
- Facilitated patient mobility by assisting with transfers, ambulation, and exercises as prescribed by therapists.
- Improved patient nutrition by preparing healthy meals tailored to dietary restrictions and preferences.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with daily living activities, running errands, and household chores.
Office Manager
Whitesboro Family Clinic
Whitesboro, NY
05.2016 - 06.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Whitesbor Family Clinic
Medical Assistant
Whitesboro, TX
01.2003 - 07.2014
- Served as a subject matter expert in family therapy, providing guidance and support to other professionals within the organization.
- Increased access to care for underserved populations by developing targeted outreach initiatives designed to raise awareness about available services within the community.
- Streamlined operations for increased efficiency through the development of effective policies and procedures.
- Enhanced client satisfaction by providing personalized, compassionate care and addressing individual needs in a timely manner.
Account Manager
Healthcare Service Group
Gainesville, TX
05.2014 - 05.2016
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
Real Estate Agent
Century 21
Whitesboro, TX
01.2000 - 01.2003
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
Store Manager
EZ Mart Stores
Whitesboro, TX
01.1997 - 01.2000
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Assistant Store Manager
EZ Mart Stores
Whitesboro, TX
01.1995 - 01.1997
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Master Of Real Estate Development - Real Property
Grayson College
Denison, TX05.2000
High School Diploma -
Eastland High School
Eastland, TX05.1989
Skills
- Quick decision making
- Safety awareness
- Efficiency
- Customer service
- Hardworking and responsible
- Problem-solving
- Communication
Timeline
Dasher
Door Dash
08.2024 - Current
Private Caregiver
Self Employed Services
10.2021 - 01.2024
Office Manager
Whitesboro Family Clinic
05.2016 - 06.2020
Account Manager
Healthcare Service Group
05.2014 - 05.2016
Whitesbor Family Clinic
Medical Assistant
01.2003 - 07.2014
Real Estate Agent
Century 21
01.2000 - 01.2003
Store Manager
EZ Mart Stores
01.1997 - 01.2000
Assistant Store Manager
EZ Mart Stores
01.1995 - 01.1997
Master Of Real Estate Development - Real Property
Grayson College
High School Diploma -
Eastland High School