Summary
Overview
Work History
Education
Skills
Timeline
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Brenda Hawkins

Fort Worth

Summary

Dynamic customer service professional with a proven track record at Amazon, excelling in conflict resolution and complex problem-solving. Recognized for enhancing team productivity and fostering customer loyalty through exceptional communication and empathy. Skilled in cash register operation and maintaining professionalism in high-pressure environments, consistently delivering outstanding results.

Overview

4
4
years of professional experience

Work History

Cashier

Yamato SteakHouse of Japan
10.2021 - 04.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Corporal

Arkansas Department Of Corrections
10.2024 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer Service Representative

Sitel
01.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Participated in training programs to enhance product knowledge and customer service skills.

IT Help Desk Representatives

Amazon
01.2023 - 01.2024
  • Assisted customers remotely using remote desktop tools, diagnosing hardware and software issues efficiently.
  • Implemented proactive solutions to prevent recurring problems, reducing overall volume of support requests.
  • Enhanced team productivity by collaborating effectively with colleagues to resolve complex issues quickly.
  • Consistently met performance metrics, prioritizing and managing incoming support requests.
  • Provided excellent customer service, empathizing with user concerns and resolving issues in a timely manner.

Team Member

McDonald's
11.2023 - 12.2023
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.

Team Member

SUBWAY®Restaurants
07.2021 - 01.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Education

High School Diploma -

Greenville High School
Greenville
05.2023

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Customer service excellence
  • Money handling
  • Cash register operation
  • Customer relations
  • Written and verbal communication
  • Professionalism and courtesy
  • Conflict resolution
  • Complex Problem-solving
  • Order packaging
  • Sales expertise
  • Retail merchandising
  • Returns processing
  • Leadership
  • Communication
  • Microsoft Office Suite: Excel, PowerPoint, Publisher, Word, Access
  • Administration Tasks (Budgeting, Quotes, Excess Processes, Memos and Reports)
  • Operation System: Windows 7/8/10
  • Exceptional judgment and strategic planning, thinking skills and interpersonal skills
  • Ability to work professionally with sensitive items/ materials, proprietary data and information while maintaining confidentiality; record keeping and multi-tasking skill set
  • Exhibit excellent organizational and problem-solving skills and display a strong work ethic
  • Ability to work well independently or in a group setting
  • Exemplifies strong customer service skills
  • Teamwork
  • Team Player
  • Project Management

Timeline

Corporal

Arkansas Department Of Corrections
10.2024 - 02.2025

Team Member

McDonald's
11.2023 - 12.2023

Customer Service Representative

Sitel
01.2023 - 04.2024

IT Help Desk Representatives

Amazon
01.2023 - 01.2024

Cashier

Yamato SteakHouse of Japan
10.2021 - 04.2025

Team Member

SUBWAY®Restaurants
07.2021 - 01.2023

High School Diploma -

Greenville High School

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