Summary
Overview
Work History
Education
Skills
Reading, Camping, spending time with my dog
Timeline
Generic

Brenda Hayes

West Valley City,UT

Summary

Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach.


I pride myself on smiling on each call so the customer feels I'm genuinely interested in assisting them.

Overview

4
4
years of professional experience

Work History

Senior Account Specialist

Discover
06.2022 - Current
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Observed financial transaction laws and regulations for full accounts compliance.

Assistant Manager

Crumbl Cookies
02.2020 - 06.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

High School Diploma -

Granger High School
West Valley City, UT
05.2020

Skills

  • Account Inquiry Resolution
  • Special Requests
  • Loyalty Programs
  • Account Updating
  • Account Information Review
  • Answering live chat messages

Reading, Camping, spending time with my dog

I love to read manga, fantasy, and romance novels. I love camping and spending time with my family up in the mountains, when I'm not reading or camping I'm spending time cuddling my dog.

Timeline

Senior Account Specialist

Discover
06.2022 - Current

Assistant Manager

Crumbl Cookies
02.2020 - 06.2022

High School Diploma -

Granger High School

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Brenda Hayes