Brenda Heacock
Parchment,Mi
Summary
Experienced professional seeking an opportunity to utilize my skills and contribute to personal and organizational growth. Known for being a quick learner, highly motivated, and possessing a positive attitude that fosters strong relationships with colleagues.
Overview
25
25
years of professional experience
Work History
Packaging Technician, Formulation Specialist
Zoetis
04.2012 - Current
- Communicated effectively with team members and supervisors to address any concerns or issues that arose during daily operations.
- Labeled, recorded, and inspected packaging to prepare for shipment or storage.
- Managed multiple tasks simultaneously while meeting tight deadlines, maintaining high-quality standards in all aspects of work performed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to a positive work environment through strong teamwork, communication, and leadership skills.
- Maintained high standards of safety by adhering to and promoting strict protocols within the team.
Front Desk Clerk
H&r Block
12.2011 - 04.2012
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Customer Service
Citgo Gas N Shop
01.2001 - 11.2011
- Clerk/cashier, stocking of pop and beer, and cleaning
- Trained for assistant manager
- Handling and counting money, entering information into computer
Mail Carrier
Miller Road Post Office
01.2006 - 01.2008
- Sorting and casing mail
- Loading mail and parcels into mail truck
- Delivery of mail and parcels
Daycare Provider
A Place to Grow Daycare
01.2003 - 01.2006
- Taking care of children ages 0-12
- Cooking and cleaning
- Planning menus and keeping records of all the children
Manufacturing and Packaging
Stryker Instruments
01.2000 - 01.2003
- Assembly of medical instruments used in surgery
- In charge of training new employees in my department
- Packaging and shipping of medical instruments
Education
High School - Health Occupations
Parchment High School
Kalamazoo, Mi01.1989
Skills
- Quick learner
- Very motivated
- Positive attitude
- Good interpersonal skills
- Attention to detail
- Knowledge in Pas/x and SAP
Timeline
Packaging Technician, Formulation Specialist
Zoetis
04.2012 - Current
Front Desk Clerk
H&r Block
12.2011 - 04.2012
Mail Carrier
Miller Road Post Office
01.2006 - 01.2008
Daycare Provider
A Place to Grow Daycare
01.2003 - 01.2006
Customer Service
Citgo Gas N Shop
01.2001 - 11.2011
Manufacturing and Packaging
Stryker Instruments
01.2000 - 01.2003
High School - Health Occupations
Parchment High School
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