Brenda Hernandez
Laurel,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Vehicle Acquisition Specialist
Autonation Chevrolet Laurel
Laurel, MD
07.2023 - Current
- Exercised versatility in fast-paced, agile work environments.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
Cashier/Sales Associate
Old Navy
Laurel, MD
06.2021 - 07.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Laurel High School
Laurel, MD06-2023
Skills
- Teamwork and Collaboration
- Money Handling
- Task Prioritization
- Multitasking
- Professionalism
- Customer Service
- Written and Verbal Communication
- Spanish and English Fluency
Timeline
Vehicle Acquisition Specialist
Autonation Chevrolet Laurel
07.2023 - Current
Cashier/Sales Associate
Old Navy
06.2021 - 07.2023
High School Diploma -
Laurel High School
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