Brenda Hernandez Barahona
Upper Marlboro,MD
Summary
Compassionate Patient Service Representative known for high productivity and efficient task completion. Skilled in patient scheduling, record keeping, and front desk management. Excels in communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare team efficiency. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Patriot Urgent Care
Dunkirk, MD
06.2023 - Current
- Maintained a clean and organized reception area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Greeted patients upon arrival and directed them to the appropriate area.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Performed administrative duties such as filing, faxing, photocopying.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Scanned documents into electronic health record system as needed.
- Scheduled patient appointments and procedures.
Manager
Bojangles' Famous Chicken 'n Biscuits
Upper Marlboro, MD
02.2022 - 02.2023
- Provided leadership during times of organizational change or crisis situations.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Monitored staff performance and addressed issues.
Education
High School Diploma -
Gwynn Park High School
Brandywine, MD05-2023
Certified Clinical Medical Assistant
College of Southern Maryland
La Plata, MDSkills
- System updates
- Routing lab results
- Reception Management
- Appointment confirmation
- Appointment Scheduling
- FLUENT IN SPANISH
- Payment Collection
- HIPAA Compliance
- Insurance Verification
- Customer Service
- Medical terminology knowledge
Languages
Spanish
Native/ Bilingual
Timeline
Patient Service Representative
Patriot Urgent Care
06.2023 - Current
Manager
Bojangles' Famous Chicken 'n Biscuits
02.2022 - 02.2023
High School Diploma -
Gwynn Park High School
Certified Clinical Medical Assistant
College of Southern Maryland
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