Brenda Hernandez

• Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
• Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
• Complied with regulatory, legal and ethical requirements to protect bank assets.
• Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
• Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.

Deliver Packages

• Increased customer satisfaction by addressing and resolving complaints in a timely manner.
• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Enhanced company reputation by providing exceptional customer service and support.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Collaborated with team members to achieve monthly sales targets.
• Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved marketing to attract new customers and promote business.
• Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.