Brenda Hinton

• Handled high-pressure situations calmly, maintaining professionalism at all times.
• Organized front desk area to maintain a professional and welcoming appearance for guests.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained cleanliness and organization of front desk area.
• Resolved guest issues effectively, ensuring a positive customer experience.
• Developed strong rapport with returning guests through attentive service and personalized interactions.
• Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
• Performed basic daily bookkeeping tasks.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.

• Maintained accurate financial records by diligently recording all fees associated with each transaction.
• Managed multiple real estate transactions simultaneously, resulting in successful and organized closings.
• Reduced errors in documentation processing by meticulously reviewing contracts and property information prior to closing appointments.
• Balanced competing demands from various stakeholders while maintaining professionalism at all times.
• Developed strong working relationships with local real estate professionals to secure repeat business for the company.

Owner of business. Visited Real Estate Office in order to obtain business.

Meet with customers and processed all applications and submitted to underwriter for approval.

Managed daily office operations.