Brenda Hoffman
Stevens Point
Summary
Customer Success Administrator with extensive experience at Skyward, specializing in office management and customer engagement. Demonstrated ability to streamline operations and improve client satisfaction through effective communication and problem-solving skills. Recognized for meticulous attention to detail and efficiency in resolving technical issues. Committed to delivering exceptional service and building strong client relationships.
Overview
7
7
years of professional experience
Work History
Customer Success Administrator
Skyward
Rotschild
03.2024 - Current
- Managed daily office operations and ensured smooth workflow across departments.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Provided general administrative support to staff members.
- Answered incoming calls and responded to customer inquiries.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
Receptionist
Camping World
Rotschild
05.2023 - Current
- Greeted customers warmly, providing excellent first impressions of the dealership.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained a clean and organized reception area to enhance customer experience.
- Coordinated communication between departments to ensure seamless operations throughout the facility.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Line Cook
Library Cafe at the Inn at Sentry
Stevens Point
10.2021 - 05.2023
- Prepared and cooked menu items for daily service at Library Cafe.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Collaborated with team members to ensure timely meal preparation.
- Assisted in inventory management and restocking of kitchen supplies.
- Followed food safety guidelines to ensure quality standards were met.
- Developed new recipes based on seasonal ingredients and customer preferences.
Line Cook
Muse at Sentry
Stevens Point
09.2018 - 03.2023
- I received the MVP award for Sentry Services.
- Maintained cleanliness and organization of kitchen workspace and equipment.
- Collaborated with team members to ensure timely meal preparation.
- Assisted in inventory management and restocking of kitchen supplies.
- Followed food safety guidelines to ensure quality standards were met.
- Developed new recipes based on seasonal ingredients and customer preferences.
Customer Service
Herrschners
Stevens Point
08.2020 - 09.2021
- Accepted orders through the phone, emails and mail.
- Provided exceptional customer service throughout each interaction.
- Maintained filing systems for confidential documents and records.
- Coordinated mailings, including sorting mail and emails.
- Answered questions from customers regarding products and services offered by the company.
Education
Associate's Degree - Data Analytics
Northcentral Technical College
Wausau, WI04.2024
Bachelor of Arts (B.A.) - Psychology, Spanish
University of Northwestern
Saint Paul, MN05.2011
Skills
- Office management
- Customer relationship
- Communication skills
- Scheduling
- Schedule coordination
- Customer engagement
- Attention to detail
- Help desk tickets
Languages
Spanish
Professional
Accomplishments
MVP at Sentry Services
Timeline
Customer Success Administrator
Skyward
03.2024 - Current
Receptionist
Camping World
05.2023 - Current
Line Cook
Library Cafe at the Inn at Sentry
10.2021 - 05.2023
Customer Service
Herrschners
08.2020 - 09.2021
Line Cook
Muse at Sentry
09.2018 - 03.2023
Associate's Degree - Data Analytics
Northcentral Technical College
Bachelor of Arts (B.A.) - Psychology, Spanish
University of Northwestern