Brenda Ignacio-Gonzalez

-Coordinated patient appointments and follow-up visits, optimizing clinic scheduling processes.

-Verifying insurance through Epic

-Trained new staff on clinical protocols and office procedures, fostering team competency and cohesion.

-Placing referrals with correct diagnosis codes, CPT codes, “referred to provider” information, etc.

-Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.

-Calling insurances for patients “prior authorization”

-Level 2 CMA

-Administered patient care, including vital signs and medical histories, ensuring accurate data collection.

-Assisted healthcare providers during examinations and procedures, enhancing patient comfort and workflow efficiency.

-Managed electronic health records, maintaining confidentiality and accuracy of patient information.

• Performed cash, card and check transactions to complete customer purchases.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Answered questions about store policies and addressed customer concerns.
• Learned duties for various positions and provided backup at key times.

• Successfully completed 120 hours of externship during the Medical Assistant program at Florida Technical College
• Maintain safe, secure and healthy work environment by establishing and following standards and procedures
• Urinalysis, EKG, ECG, charting/documentations, vital signs, measurement, EHR - Simchart and injection
• Securing patient information, while following HIPPA guidelines and maintain patient's confidence by completing and safeguarding medical records