Brenda Inman
Jax.,FL
Summary
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals. Specializing with Lease-up properties. Successfully completed 4 lease up communities within set deadlines.
Overview
11
11
years of professional experience
Work History
Property Manager
Alexander Property Group
08.2024 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in timely manner.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within community.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering cohesive team environment.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within regional market landscape.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Fostered sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Responded to Common Area Maintenance (CAM) inquiries.
- Planned special events such as lotteries, dedications and project tours.
- Coordinated appointments to show marketed properties.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Optimized property management software usage, enhancing operational efficiency.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
Community Manager
First Communities Management/Asset Living/Cohen Esrey
07.2022 - 08.2024
- Complete all required reporting to Owner as well as RPM as required
- Communicate with corporate headquarters on specific topics as needed
- Ensured that all collection measures are taken daily while maintaining low delinquency
- Interview for all new staff positions as well as mentoring training and coaching as needed
- Responsible for all actions & performance of all staff
- Ensuring all assigned workloads are completed in a timely manner
- Responsible for day-to-day operations
- All other required office duties
- Responsible for outreach marketing
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Promoted a positive company culture within the online community by highlighting employee achievements and sharing team success stories.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Evaluated property conditions and recommended improvements.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Collaborated with cross-functional teams, optimizing marketing initiatives that supported community growth.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Monitored online conversations surrounding the brand to address any negative sentiment or misinformation proactively.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Implemented analytics tools to track community performance, identifying areas for improvement and adjusting strategies accordingly.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Developed a comprehensive communication plan to streamline internal processes and ensure consistent messaging across platforms.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Communicated effectively with owners, residents, and on-site associates.
- Coordinated appointments to show marketed properties.
- Collected and maintained careful records of rental payments and payment dates.
- Planned special events such as lotteries, dedications and project tours.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Generated professional networks by engaging in professional, industry and government organizations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Generated leads for sales and rental properties through cold calls and referrals.
- Completed annual rent calculations using housing database software.
- Maximized rental income while minimizing expenses through effective planning and control.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Responded to Common Area Maintenance (CAM) inquiries.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Enhanced member satisfaction, responding promptly to inquiries and resolving issues in timely manner.
- Initiated partnerships with local businesses, securing discounts for community members and strengthening local economic ties.
- Boosted community engagement by developing and implementing comprehensive social media strategy.
- Organized annual community events, creating memorable experiences and strengthening bonds among members.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Property Manager
WRH Realty Services
09.2020 - 04.2022
- Successfully completed a lease up a community consisting of 192 units Tax Credit & HUD
- Complete all required reporting to Owner as well as RPM as required
- Communicate with corporate headquarters on specific topics as needed
- Interview for all new staff positions as well as mentoring training and coaching as needed
- Responsible for all actions & performance of all staff
- Ensuring all assigned workloads are completed in a timely manner
- Responsible for day-to-day operations
- Responsible for outreach marketing
- Reconcile petty cash daily/weekly and monthly
- Ability to keep CRM que cleared daily
Business Manager
Lincoln Property Company
03.2014 - 07.2020
- Complete all required reporting to Owner as well as RPM as required
- Communicate with corporate headquarters on specific topics as needed
- Ensured that all collection measures are taken daily while maintaining low delinquency
- Interview for all new staff positions as well as mentoring training and coaching as needed
- Responsible for all actions & performance of all staff
- Ensuring all assigned workloads are completed in a timely manner
- Responsible for day-to-day operations
- All other required office duties
- Responsible for outreach marketing
- Achieved award for Property of the year 2015
- Letter of recommendation received by Regional Property Manager
Skills
- Specializing in Multi Family Property Management
- Customer service-focused
- Exceptional oral and written communication skills
- Staff management
Timeline
Property Manager
Alexander Property Group
08.2024 - Current
Community Manager
First Communities Management/Asset Living/Cohen Esrey
07.2022 - 08.2024
Property Manager
WRH Realty Services
09.2020 - 04.2022
Business Manager
Lincoln Property Company
03.2014 - 07.2020
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