Brenda Jones
Dixon,MO
Summary
Friendly with in-depth knowledge of post office products and services. Proven record fostering positive relationships with customers. Successful in tactfully resolving issues relating to delivery, mail theft, and lost or damaged mail. Attentive with over 16 years of experience in facilitating shipment of letters and packages to domestic and international recipients. Highly proficient in mail regulations and postage limitations. Successful in recommending strategies to improve customer service and sales desk operations. Dependable offering 16 years of expertise in mailing letters and packages to recipients all over world. Highly attuned to customers' varying needs with success in achieving sales and customer satisfaction targets. Skilled in managing fluctuating workloads in production-driven settings. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Mail Processing Clerk
United States Postal Service, USPS
06.2008 - Current
Johnson's Used Cars
Self Employed
04.1998 - Current
- Provided professional services and support in a dynamic work environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
Cook
EDP Enterprise
03.1988 - 01.1990
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining their culinary skills through hands-on guidance during meal preparation processes.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
Social Services Designee
Dixon Estates Nursing Home
05.1986 - 04.1988
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Facilitated group sessions aimed at building life skills and promoting personal growth among participants.
- Provided support to social service clients in navigating available resources.
- Developed and maintained relationships with community organizations and agencies.
- Monitored progress towards service plan goals.
Book Keeper-Proof Operator
State Bank Of Dixon
06.1984 - 08.1986
- Reviewed production schedules and streamlined processes.
- Maintained organized work area by cleaning and removing hazards.
- Collaborated with other departments to optimize production workflows.
- Fed raw materials into machines.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Optimized production workflows by analyzing processes, identifying inefficiencies, and implementing corrective actions.
Education
High School Diploma -
Crawford County RII Cuba Missouri
Cuba05.1984
Studied Business - Business
Rolla Area Vocational School
Rolla, Missouri05.1983
Skills
- Excellent Communication
- Goal Setting
- Organizational Skills
- Documentation
- Equipment Operation
- Distribution Services
- Continuous Improvement
- Deadline-oriented
- Clerical Support
- Retail services
- Sorting Techniques
- Retail Sales
- Problem-solving abilities
- Handling and sorting mail
- Decision-Making
- Package handling
Accomplishments
Officer In Charge
On the Job Trainer
Accountable Clerk
Perfect Attendance Award
Certification
On the Job Trainer
Time Keeping
Additional Information
I work well with others
I very rarely call in sick
I am always on time for work
I work well under pressure and time constraints and expectations
I have my substitute teaching degree
I have extensive customer service experience
I am looking for a change in my life
Timeline
Mail Processing Clerk
United States Postal Service, USPS
06.2008 - Current
Johnson's Used Cars
Self Employed
04.1998 - Current
Cook
EDP Enterprise
03.1988 - 01.1990
Social Services Designee
Dixon Estates Nursing Home
05.1986 - 04.1988
Book Keeper-Proof Operator
State Bank Of Dixon
06.1984 - 08.1986
High School Diploma -
Crawford County RII Cuba Missouri
Studied Business - Business
Rolla Area Vocational School
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