Shaunda Duncan
Louisville,KY
Summary
Skilled professional offering several years' experience. Expert in sorting incoming and outgoing mail using automated processing equipment. Focused on maintaining high production goals when working in team-oriented environments.
Mail Clerk with work experience handling letters and packages for busy organization. Demonstrated success in sorting, weighing and distributing mail. Upbeat and enthusiastic with talent for maintaining endurance throughout shifts.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Hardworking and competent professional with extensive knowledge in clinical laboratory operations. Punctual and professional, willing to work various shifts and driven to perform successfully in solitary role or as part of team.
Overview
15
15
years of professional experience
Work History
Mail Processing Clerk
United States Post Office
Louisville, KY
08.2019 - Current
- Utilized automated sorting machines to quickly sort large volumes of mail.
- Prolonged standing throughout shift
- Lifting up to 60 lbs
- Packing volumes of mail according to post office protocol
Mail Clerk
ManpowerGroup
Louisville, KY
03.2019 - 05.2019
- Prepared tax invoices and other documents for mailing purposes.
- Processed returns and refunds in accordance with company policies.
- Maintained a clean work environment by disposing of waste material properly.
- Ensured compliance with federal regulations governing mailing processes.
- Received, sorted and organized incoming tax letters and packages.
Healthtech
VA Medical Center
Louisville, Kentucky
09.2009 - 06.2017
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained detailed records of test results for review by supervisors or other personnel as required.
- Prepared solutions of reagents for use in experiments according to standard procedures.
- Performed routine maintenance tasks such as cleaning glassware, changing filters.
- Participated in regular meetings with staff members to discuss progress on research initiatives.
- Monitored safety compliance within the laboratory environment to ensure adherence to regulations.
- Identified potential problems during testing process and took corrective action as necessary.
- Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
- Processed specimens following established protocols while adhering to strict safety standards.
- Developed processes and techniques to improve the efficiency of laboratory operations.
- Performed laboratory tests such as cell culture, ELISA, Western blotting and PCR.
- Collected samples from various sources for analysis in accordance with established guidelines.
- Documented all experimental procedures and results in an organized manner for future reference.
- Monitored inventory levels of supplies used in phlebotomy services.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Prepared specimens for transport to external laboratories.
- Maintained a clean, safe, and organized work environment.
- Performed venipuncture and other blood collection procedures according to established standards.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Collaborated with healthcare teams to enhance patient care and improve specimen collection processes.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Verified collection orders and communicated discrepancies to nurses.
- Collaborated with laboratory personnel to resolve specimen issues.
Accessioner I
LabCorp
Louisville, Kentucky
09.2016 - 03.2017
- Processed incoming orders from physicians for laboratory tests.
- Ensured compliance with HIPAA regulations related to patient privacy rights.
- Maintained complete documentation of all accessioning activities in accordance with established procedures.
- Resolved any discrepancies regarding accessioned specimens or test requests promptly and accurately.
- Generated accurate labels for all specimens according to protocol.
- Handled confidential records in accordance with legal guidelines.
- Evaluated all incoming specimens for quality assurance purposes.
- Reviewed lab requisitions for completeness and accuracy prior to entry into the system.
- Verified accuracy of demographic and insurance data prior to entering into the system.
- Performed data entry of patient information into Accessioning software system.
- Prepared specimens by sorting into groups and setting up in designated areas.
- Adhered to safety procedures when handling specimens and working in laboratory.
- Met quality control standards by examining specimens for adequacy and appropriateness.
- Prepared specimens for in-house testing and for transport to off-site to reference laboratories.
Education
Associate of Science - Medical Laboratory Technology
Ivy Tech Community College of Indiana
Sellersburg, INSkills
- Postal service product knowledge
- Shipping and receiving proficiency
- Automated mail processing proficiency
- Service-oriented
- Customer Service
- Problem-solving skills
- Mail distribution
- Deadline-oriented
- Strong organization skills
- Postal regulations knowledge
- Mail Sorting
- Accuracy and Precision
- Shipping processes
- Team Collaboration
- Workplace Safety
- Regulatory Compliance
- Labeling and Packaging
- Sorting Techniques
- Work independently
- Mailroom Equipment Operation
- Document Scanning
- Shipping procedures
- Labeling packages
- Mail handling
- Decision-Making
- Documentation
- Computer savvy
- Equipment Operation
- Team building
- Professional Demeanor
- Self Motivation
- Active Listening
- Relationship Building
- Reliability
- Goal Setting
- Professionalism
- Excellent Communication
- Continuous Improvement
- Adaptability
- Multitasking
- Time management abilities
- Clerical Support
- Loading and unloading
- Interpersonal Communication
- Adaptability and Flexibility
- Time Management
- Teamwork and Collaboration
- Interpersonal Skills
- Analytical Skills
- Attention to Detail
- Organizational Skills
- Task Prioritization
- Written Communication
Timeline
Mail Processing Clerk
United States Post Office
08.2019 - Current
Mail Clerk
ManpowerGroup
03.2019 - 05.2019
Accessioner I
LabCorp
09.2016 - 03.2017
Healthtech
VA Medical Center
09.2009 - 06.2017
Associate of Science - Medical Laboratory Technology
Ivy Tech Community College of Indiana
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