Brenda Jones
Summitville,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Circle K
Summitville, IN
10.2016 - Current
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Surpassed sales goals through implementation of successful marketing strategies.
Support Manager/Department Manager
Walmart
Marion, IN
03.1994 - 04.2014
- Recruited, hired, trained, coached, evaluated, motivated and disciplined personnel as needed.
- Trained new employees on company policies and procedures related to customer service.
- Assisted in the development of long-term strategies for improving customer service processes.
- Managed multiple projects simultaneously while maintaining high standards of quality control.
- Resolved escalated customer complaints in a timely manner.
- Fostered positive and inclusive team culture for support staff.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Education
Some College (No Degree) - Business Management
Indiana Business College
Marion,INSkills
- Information Security
- Inbound and Outbound Calling
- Consultative Sales
- Complaint resolution
- Paperwork Processing
- Appointment Scheduling
- Product Knowledge
- Tactful and diplomatic
- Professional telephone demeanor
- High-energy attitude
- Positive and professional
Affiliations
i enjoy gardening, crocheting, baking, reading and spending time with my grandchildren. I enjoy teaching others the skills i have learned that were taught to me by my mother.
Accomplishments
- I received multiple perfect attendance awards and high performance reviews during my 20 years at Walmart
volunteer work
I was the youth group leader and kids club leader at Epworth United Methodist church for 3 years. I have always enjoyed working with children.
References
References available upon request.
Timeline
Customer Service Representative
Circle K
10.2016 - Current
Support Manager/Department Manager
Walmart
03.1994 - 04.2014
Some College (No Degree) - Business Management
Indiana Business College
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