Brenda Kelly
Deltona,USA
Summary
Results-driven Quality Assurance & Program Management professional with 10+ years of experience in human services, compliance monitoring, and organizational leadership. Proven ability to develop quality systems, conduct audits, and implement performance improvement initiatives across healthcare, child welfare, and community-based programs. Adept at building cross-functional teams, ensuring regulatory compliance, and translating data into actionable strategies that improve client outcomes and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Assurance Manager
Camelot Community Care
Orlando, FL
02.2024 - Current
- Lead audits, compliance reviews, and data analysis to monitor program quality.
- Developed processes that reduced compliance errors by 20% while maintaining alignment with Children and Families operational procedures.
- Implement corrective action plans, monitor performance metrics, and train staff on documentation and quality standards.
Dependency Case Manager
Camelot Community Care
Orlando, FL
12.2022 - 02.2024
- Managed caseloads while maintaining compliance with child welfare guidelines.
- Conducted home assessments, linked families to resources, and testified in court proceedings.
Residential Supervisor / QIDP
Fern Park Developmental Center
Fern Park, FL
01.2021 - 12.2022
- Oversed residential programs, compliance documentation, and staff performance.
- Led interdisciplinary meetings and developed Individual Habilitation Plans.
Nurse Staffing Coordinator Supervisor
Advent Health
Altamonte Springs, FL
05.2021 - 05.2022
- Directed workforce scheduling across multiple clinical units.
- Improved employee satisfaction by 15% through schedule optimization.
Therapeutic Program Coordinator
Warrensville Developmental Center
Highland Hills, OH
08.2016 - 01.2020
- Designed therapeutic interventions and monitored outcomes.
- Ensured compliance with behavioral health standards and supervised staff-led activities.
Administrative Assistant to the CEO
Cleveland Metropolitan School District
Cleveland, OH
07.2017 - 08.2019
- Managed district-level operations, student records, and scheduling.
- Streamlined administrative processes and supported executive decision-making.
Education
Bachelor of Science - Human Services
Indiana Wesleyan University
01.2021
Associate of Science - General Studies
Indiana Wesleyan University
01.2017
Skills
- Quality Assurance & Performance Improvement
- Program Management & Supervision
- Regulatory Compliance & QA Reporting
- Data Analysis & Audit Management
- Team Leadership & Staff Development
- Risk Mitigation & Corrective Action Planning
- Strategic Planning & Goal Execution
- Stakeholder Engagement & Community Partnerships
Certification
Child Welfare Case Manager
Timeline
Quality Assurance Manager
Camelot Community Care
02.2024 - Current
Dependency Case Manager
Camelot Community Care
12.2022 - 02.2024
Nurse Staffing Coordinator Supervisor
Advent Health
05.2021 - 05.2022
Residential Supervisor / QIDP
Fern Park Developmental Center
01.2021 - 12.2022
Administrative Assistant to the CEO
Cleveland Metropolitan School District
07.2017 - 08.2019
Therapeutic Program Coordinator
Warrensville Developmental Center
08.2016 - 01.2020
Bachelor of Science - Human Services
Indiana Wesleyan University
Associate of Science - General Studies
Indiana Wesleyan University