Matthew Mummel
Glendale,AZ
Summary
Accomplished Quality Assurance Manager at Standard Medical Acceptance, LLC, with expertise in automation scripting and compliance auditing. Proven track record in leading cross-functional teams to enhance product quality, achieving a 10% increase in defect detection. Strong communicator and problem solver, dedicated to continuous improvement and implementing best practices in quality assurance.
Overview
26
26
years of professional experience
Work History
Quality Assurance Manager
Standard Medical Acceptance, LLC.
New York City, NY
05.2010 - Current
- Managed software testing for SMA, established quality assurance goals, and wrote performance test scripts using Silk Performer to enhance testing efficiency.
- Led quality assurance initiatives to ensure compliance with industry standards.
- Trained and mentored staff on quality assurance best practices and protocols.
- Facilitated continuous improvement projects within the quality assurance team.
- Developed and implemented quality assurance policies and procedures.
- Conducted regular audits to identify areas for process improvement.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Analyzed data trends to enhance product quality and reliability.
- Compiled data on quality issues and vulnerabilities, reporting findings with actionable suggestions for process improvements.
- Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
- Collaborated with cross-functional teams to resolve quality-related issues.
- Supervised and guided inspectors, technicians, and other staff.
- Monitored production activities for conformance to established quality requirements.
- Managed documentation for regulatory compliance and quality audits.
- Created detailed reports on inspection, testing, and investigation results, facilitating informed decision-making by senior management.
- Established key performance indicators for evaluating the effectiveness of the company's quality management system.
- Coordinated with other departments such as engineering, manufacturing, sales. in order to resolve any issues related to product quality.
- Participated in meetings with customers regarding product specifications or other quality-related topics.
- Managed continuous improvement strategies to improve manufacturing margins and reduce costs.
- Evaluated supplier performance against pre-defined criteria and negotiated contract terms accordingly.
- Administered QA lab of four VMware ESXi 5.0 servers for software version comparisons by QA staff.
- Assisted CTO in troubleshooting network and firewall issues with data center, implementing effective solutions.
- Created development test bed environments utilizing VMware ESXi servers, supporting the development team.
- Wrote batch and shell scripts for deploying and resetting servers for nightly testing cycles.
- Developed complex Silk Performer and Silk Test automation scripts for form population into Oracle 10 database server.
- Reviewed project requirements using Micro Focus Caliber software, ensuring accurate testing and documentation.
- Reviewed project requirements using Micro Focus Caliber software, ensuring accurate testing and documentation.
Software Quality Assurance Analyst
Algomod Technologies LLC
Middletown, NJ
09.2007 - 01.2008
- Developed, Modified, and executed complex scripts for AT&T’s web sites using Mercury Quality Center and Quick Test Pro.
- Developed and reviewed original test cases for the project, ensuring thorough evaluation and oversight of test cases from team members.
- Performed all testing types using Windows (98/NT/XP/Vista) Linux (Red Hat Enterprise7-8).
- Created, Managed and maintained test teams' test environments for production of both internal and external environments.
- Tested comparability of an internal sales team management product for Windows Macintosh web site authoring and provisioning tool that managed and provisioned customer accounts with other internal applications.
- Authored, created, and maintained final testing documentation that was submitted to project management team.
- Recommended testing improvements to enhance the department's response time.
Lead Risk and Compliance QA Systems Analyst II
Metavante Risk and Compliance Solutions, LLC.
Edison, NJ
07.2007 - 11.2007
- Led QA efforts for Information Quality Assurance Testing and securities evaluation for emerging-technology business unit in Fortune 500 technology company focused on US financial and government fraud detection and bank secrecy act compliance.
- Directed QA team in Information Quality Assurance Testing and securities evaluation for emerging-technology business unit in Fortune 500 technology company focused on US financial and government fraud detection and bank secrecy act compliance.
- Successfully led the implementation of CVS for Sarbanes-Oxley compliance.
- Executed database cloning from production systems to test environments to ensure accurate testing conditions.
- Evaluated, trained, QA and development staff in QA principles, procedures, and process improvements to enhance life cycle development of new and existing software development projects for staff who were away from the company.
- Led Efforts to identify areas of company services and products to ensure that it complies and validates to W3C Recommendations, Web Content Accessibility Guidelines, and US Government 508 Rules of the A.D.A, Rehabilitation Act, Sarbanes Oxley, and Bank Secrecy Act.
- Successfully implemented automation scripts using Silk for the development team and the quality assurance team that reduced acceptance testing turnaround time of new software releases and reduced regression cycle time of new software releases.
- Developed and evaluated documentation for QA department to outline new testing guidelines and test cases.
- Performed Security testing using White box and Black Box using a combination of open source and closed source testing tools such as Nessus, and NetIQ.
Quality Assurance Tester
Vero Systems
Howell, NJ
09.2006 - 07.2007
- Lead QA efforts for new services Product Testing under the name Call Management Processing for Vero Systems Inc.
- Evaluated and created test plans for product update rollout to a major company QWEST communications.
- Conducted product and security analysis testing, while developing and maintaining virtual testing environments with in-house tools and off-the-shelf automation software.
- Developed testing scripts in JavaScript to simulate ideal testing loads on the Web GUI front end of the console.
- Monitored switch operations using UNIX HP Openview, creating alarm scenarios with Java scripts to notify testers of performance quality issues.
- Performed Ad-hoc, and integration testing with development team using Windows Web Servers and Virtual JAVA environments using VMWARE, Flash Java Virtual environments.
- Worked with the following protocols: SIP, HTTP, TCP/IP, Jabber XMPP protocol, RTP, RTCP, RTSP.
Employee Lead Quality Assurance Engineer
Metavante Risk and Compliance Solutions, LLC.
Edison, NJ
09.2006 - 01.2007
- Directed and led QA team efforts for new services planned for Information Quality Assurance Testing and securities evaluation for an emerging-technology business unit in a Fortune 500 technology company operating in US financial and government fraud detection and bank secrecy act compliance detection.
- Successfully implemented automation scripts using Silk for the development team and the quality assurance team that reduced acceptance testing turnaround time of new software releases and reduced regression cycle time of new software releases.
- Successfully led the implementation of CVS for Sarbanes-Oxley compliance.
- Led Efforts to identify areas of company services and products to ensure that it complies and validates to W3C Recommendations, Web Content Accessibility Guidelines, and US Government 508 Rules of the A.D.A, Rehabilitation Act, Sarbanes Oxley, and Bank Secrecy Act.
- Executed database cloning from production to test environments, ensuring accurate testing setups for reliable quality assurance.
- Evaluated and trained QA and development staff on QA principles and processes, enhancing team competency and adherence to quality standards.
- Performed Security testing using White box and Black Box using a combination of open source and closed source testing tools such as Nessus, and NetIQ.
- Established and maintained software testing systems using virtual java environments on Linux web servers.
Consultant Quality Assurance Engineer
Algomod Technologies, LLC.
Middletown, NJ
09.2005 - 09.2006
- Lead a team of QA engineers in the testing of SIP/VOIP phone systems that were responsible for enhancing the quality and performance of switching systems.
- Developed automated scripts using VB scripting to support QA team in account ordering, billing, and provisioning for AT&T online VOIP applications, utilizing QuickTest Professional for functional web portal and regression testing across UNIX AIX, Windows Web Server, and Sun Solaris 8 systems.
- Implemented automation scripts with JAVA scripting on Red Hat Enterprise Linux v.3 to streamline collaboration between QA and development teams.
- Constructed testing environments simulating field scenarios and real-time conditions to collect performance data, enabling discovery of software defects.
- Assist in identification of problems of Empirix load testing scripts and work with their load test developers to address load test script failures with HP Openview.
- Assist Product Test Team in the facilitation of gathering of technical requirements, updating existing requirements, and test cases.
- Established and maintained software testing systems using Prime on a Windows NT 2000 Server as a web server, MS SQL Server 2000 DB.
Consultant Quality Assurance Engineer
QaAssociates, LLC.
Plymouth Meeting, PA
01.2005 - 09.2005
- Managed the selection of software fixes and enhancements for the next release of Clique for general public use.
- Focused extensively on improving information security including designing and deploying intrusion detection, automatic patching, and periodic security audits.
- Developed comprehensive tests to evaluate functionality and performance of the application. to test SIP protocol using SIP manually testing with SIP protocol by verification of SDP.
- Worked with testing team to perform Smoke, system, functional, regression and Load testing on the application.
- Led efforts to identify compliance gaps in company services and products against W3C Recommendations, Web Content Accessibility Guidelines, US Government 508 Rules, Rehabilitation Act, Sarbanes Oxley, and Bank Secrecy Act.
- Authored performance test case scenarios for application testing across diverse network configurations, enhancing test coverage.
- Authored the product firewall traversal testing, provided network security threat assessments and evaluation of client systems pre-cutover.
- Advised the Quality Assurance Manager in process improvement, improved test cases, and advised staff in improving quality assurance measures through better practices.
- Researched and applied new technologies and applications to increase quality assurance defect discovery performance.
- Completed a comprehensive analysis and redesign of the local network, implementing redundant firewalls, intrusion detection, secure Virtual Private Networks, and effective DMZs to isolate sensitive customer information.
- Prepared test documents and collaborated with the project leader to define test plans and test cases.
- Collaborated with engineers and developers to provide feedback on design projects, facilitating application improvements.
- Performed application firewall traversal features testing, with Cisco, Netgear, and Soho firewalls.
- Performed tests using testing tools such as Tornado and Lanforge ICE network WAN/LAN emulation for application performance, and stress testing.
- Evaluated automation tools for management for distributive application testing.
- Analyzed test results, created bug reports. Interacted with development team to resolve bug fixes, analyzed the severity of bugs, and executed regression test for new builds.
Quality Assurance Consultant
QaAssociates, LLC.
Warren, NJ
06.2004 - 12.2004
- Conducted regression tests on payment systems to verify financial database integrity and ensure compliance with project management specifications using TestDirector and QuickTest Professional.
- Created test plans and test scripts for future regression and shakeout testing of system upgrades to facilitate management adoption.
- Recommended quality assurance testing improvements to senior management, enhancing overall testing processes.
Network Administrator
Tinton Falls Property Estimators, LLC.
Point Pleasant, NJ
03.2004 - 06.2004
- Configured network systems and installed routers, switches, and computer hardware to optimize performance and connectivity.
- Conducted network administration and quality assurance testing to maintain system integrity.
- Advised clients on system security, web server configurations, and resolved network connectivity issues through web page editing.
Network Administrator and Lead Windows Quality Assurance Engineer
Easylink Corporation, Inc.
Piscataway, NJ
04.2000 - 11.2003
- Led a team of nine for QA testing on multiple projects and met critical milestones.
- Prepared system test plan, test cases, and bug reports.
- Prepared Quality documentation and attended project meetings with developers & management.
- Supported the implementations and technical support department in resolving issues at the client end.
- Took active part in track review meeting with the development managers and project management.
- Engaged with developers to discuss design aspects and gather feedback.
- Performed end-to-end testing with developers based on deadlines.
- Designed and implemented load and performance test for custom B2B financial data streaming application using WinRunner, QuickTest Professional, LoadRunner, and JUnit.
- Successfully converted manual integration test cases into automated tests using LoadRunner.
- Executed tests and participated actively in system testing and regression testing.
- Performed functional, regression, and installation tests and generated bug reports using test database with simulated data files and logging results using TestDirector.
- Developed Shell Scripts for test automation and conducted Linux System Administration on Test Web QA server, enhancing bug detection by ten percent.
- Led QA efforts to validate performance enhancements for 'Fax Launcher Pro', a Windows-based GUI application, ensuring quality and functionality.
- Purchased and set up test servers for test purposes in creating a controlled network environment.
- Coordinated Test SQL scripts and Oracle Database server development to correct customer records.
Education
Masters of Science - Computer Information System Security
Colorado Technical University
Colorado Springs, CO03-2006
Bachelor Degree of Science - Network and Communications Management
DeVry University
North Brunswick, NJ02-2002
Associates Degree - Applied Science in Telecommunications Management
DeVry University
North Brunswick, NJ02-2004
Certificate - Computer Programming
Brick Computer Programming School
Brick, NJ12-1996
Skills
- Quality assurance
- Automation scripting
- Performance testing
- Test automation tools
- Test planning
- QA documentation
- Quality control tests
- Quality systems
- Performance metrics
- Defect tracking
- Root cause analysis
- Data analysis
- Process improvement
- Process development
- Process analysis
- Continuous improvement
- Risk management
- Regulatory compliance
- Audit reporting
- Pre-implementation audits
- Validation techniques
- Best practices
- Software lifecycle
- Systems analysis
- Agile methodologies
- Quality assurance guidance
- Project management
- QA leadership
- Team leadership
- Cross-functional collaboration
- Team building
- Effective communication
- Problem solving
- Analytical problem solving
- Organizational performance evaluation
- Relationship building
- Documentation review
- Network testing
- Programming languages
- Software platforms
- ISO standards
- Operational excellence
- Product testing
- Defect tracking
- Performance metrics
- Risk mitigation
Affiliations
- National Information Assurance Testing (NIAT)
- Information Systems Security Association (NISSA)
- Association for Education Communications and Technology
Applied Skills
Practiced in performing Network Intrusion Analysis, Web server system hardening, Proficient in advising management in equipment and software purchases for testing complicated and large industrial corporate networks and simulations of software performance counterparts, Proficient and capable of carrying out the many different phases of testing such as Unit testing, White Box Testing, Black Box testing, Integration Testing, Functional Testing, Competent in understanding of SQA Database Audits, Root Cause Analysis of application failures, Trouble shot System Component Failures, Cluster Switch Over-Ride Failures, 10 years of experience developing and implementing QA processes, and developing and leading software QA programs and teams, Process Improvement Measures for better testing strategies to increase Quality Assurance Performance., 10 years of experience as a software QA engineer, writing and executing test plans and test cases in highly structured and loosely structured development environments and performing all types of testing (functional, installation, acceptance, browser compatibility, load, stress, performance, volume); 4 years of experience managing/leadership of software QA programs and projects. Extensive experience writing and executing automated testing scripts with Java scripting and WebLoad Tools, Astra WinRunner, Test Director, Load Runner, QuickTest Professional used for Website Automation Testing or Consumer Web Client Testing, Empirix Load Testing, Black ICE, Test Suite Applications (Mercury Winrunner, Quick Test Pro, EMPIRIX (SIP Generator)., Borland SilkTest, Borland SilkPerformer, Radview WebLoad, Mercury TestDirector, SilkCentral Test Manager, SilkCentral Issue Manager, Mercury Quicktest Professional, Mercury Test Director, UNIX, Linux Redhat, Windows (95, 98, Me, NT, 2000, XP, 2003, Vista), Macintosh, MS-DOS, Sun Solaris 7,8,9,10, Shell scripting, Perl, SQL, JavaScript, PHP, UNIX/Linux shell, SilkTest 4Test, SilkPerformer Benchmark Description Language, HTML, CSS, Oracle, MySQL, PostgreSQL, Microsoft SQL Server, Subversion, Bugzilla, StarTeam, Requisite Pro, CaliberRM, VMWare, RoboHelp, PVCS Tracker, WebLogic, JBoss and Tomcat application servers, Microsoft Exchange, Windows domain administration, Lotus Notes administration
Coursework
- Computer Systems Security Foundations
- Information Systems Security
- Security Management
- Network Security
- Project Management Processes in Organizations
- Project Planning, Execution and Closure
- Schedule and Cost Control Techniques
- Contracting and Procurement in Project Management
Timeline
Quality Assurance Manager
Standard Medical Acceptance, LLC.
05.2010 - Current
Software Quality Assurance Analyst
Algomod Technologies LLC
09.2007 - 01.2008
Lead Risk and Compliance QA Systems Analyst II
Metavante Risk and Compliance Solutions, LLC.
07.2007 - 11.2007
Quality Assurance Tester
Vero Systems
09.2006 - 07.2007
Employee Lead Quality Assurance Engineer
Metavante Risk and Compliance Solutions, LLC.
09.2006 - 01.2007
Consultant Quality Assurance Engineer
Algomod Technologies, LLC.
09.2005 - 09.2006
Consultant Quality Assurance Engineer
QaAssociates, LLC.
01.2005 - 09.2005
Quality Assurance Consultant
QaAssociates, LLC.
06.2004 - 12.2004
Network Administrator
Tinton Falls Property Estimators, LLC.
03.2004 - 06.2004
Network Administrator and Lead Windows Quality Assurance Engineer
Easylink Corporation, Inc.
04.2000 - 11.2003
Masters of Science - Computer Information System Security
Colorado Technical University
Bachelor Degree of Science - Network and Communications Management
DeVry University
Associates Degree - Applied Science in Telecommunications Management
DeVry University
Certificate - Computer Programming
Brick Computer Programming School