Brenda Kelly
Chesnee,SC
Summary
Proven professional with a track record of enhancing client satisfaction at EMCo North Carolina and ensuring efficient delivery of mail at the United States Post Office. Excels in problem-solving and safe driving, significantly reducing misdeliveries. Cultivated strong client relationships through excellent customer service and proactive management assistance.
Overview
12
12
years of professional experience
Work History
Rural Carrier Associate
United States Post Office
11.2022 - Current
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Responsible for efficient delivery of mail,mail items and parcels.
Lead Client Service Representative
EMCo North Carolina
04.2013 - 11.2022
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
- Cultivated strong relationships with clients through consistent communication and proactive problemsolving.
- Managed a diverse portfolio of clients, ensuring timely response to their needs and inquiries.
- Collaborated with team members to develop strategies for improving overall client service experience.
Education
High School Diploma - Academic
Frank H. Peterson Academy of Technology
Jacksonville, FL06.1996
Skills
- Safe driving
- Package handling
- Reliability and punctuality
- Efficient delivery
- Excellent customer service skills
- Problem solving
- Critical thinking
- Management assistance
Timeline
Rural Carrier Associate
United States Post Office
11.2022 - Current
Lead Client Service Representative
EMCo North Carolina
04.2013 - 11.2022
High School Diploma - Academic
Frank H. Peterson Academy of Technology
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