Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Brenda Kissinger, RN

Canal Winchester,OH

Summary

Dedicated and compassionate Registered Nurse with a robust clinical background in emergency care, gastroenterology, infusion therapy, critical care, and care management. Committed to fostering personal and professional growth while delivering high-quality patient care in challenging environments. Proven ability to collaborate effectively within multidisciplinary teams, cultivating positive relationships with colleagues and members. Highly organized with exceptional time management skills and a talent for establishing rapport, ensuring optimal patient experiences even in high-stress situations.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Nurse Case Manager/Assessor-Telephonic/Remote

Aetna, Inc.
06.2020 - Current
  • Telephonically responsible for assessing, planning, implementing, and coordinating all case management activities with eligible members to evaluate the medical and financial needs of the member’s overall wellness.
  • Integral contributor to Michigan Assessor team for Duals Program and assisted in creating workflows for future team members.
  • Educate members and caregivers on healthcare protocols and processes.
  • Apply critical thinking skills during case reviews to identify potential risks or challenges before they escalated into larger issues.
  • Collaborate with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
  • Develop and modified member care plans and assisted interdisciplinary team in identifying member needs and goals to determine priorities of care.
  • Educate members on disease management techniques, empowering them to take control of their health and reduce complications.
  • Ensure regulatory compliance by staying current on industry best practices and maintaining meticulous documentation records.
  • Reduce hospital readmissions through vigilant monitoring and prompt intervention for at-risk members.
  • Assist with the implementation of new technology solutions that streamlined communication and improved the overall efficiency of care coordination.
  • Mentor new hires, sharing knowledge and expertise to foster a supportive learning environment promoting professional growth within the nursing team.
  • Follow all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Increase referral rates to ILTCM/Waiver by identifying needs & providing excellent service and building meaningful relationships with members and caregivers.
  • Serve as a liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.

Registered Nurse-Emergency Department

Diley Ridge Medical Center
03.2011 - 04.2020
  • Provided care to patients presenting to the emergency department for numerous ailments from the common cold to the critically ill and lifeless. Role included assessing and implementing a plan of care while administering medications, educated patients on diagnoses, medications, self-care, and the discharge process.
  • Demonstrated strong clinical reasoning skills when assessing patients'' conditions, initiating appropriate interventions, and escalating concerns to physicians as needed.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Reduced patient wait times by efficiently triaging patients based on acuity levels and prioritizing urgent cases.
  • Provided valuable support to families during critical situations by offering emotional support, answering questions, and assisting with decision-making processes related to their loved one''s care.
  • Enhanced team morale and efficiency, leading by example and fostering supportive environment.
  • Assisted in training and mentoring of new nursing staff, ensuring high standards of care.

Registered Nurse, PACU

Downtown Endoscopy Center
09.2016 - 07.2019
  • Enhanced patient recovery by providing comprehensive post-anesthesia care and monitoring vital signs.
  • Prevented complications from anesthesia side effects such as nausea or vomiting using effective medication administration techniques.
  • Contributed to efficient unit operations by assisting in the orientation of new staff members to PACU procedures and best practices.
  • Provided timely interventions to address airway management complications such as respiratory depression or obstruction in post-operative patients.
  • Reduced complications by promptly identifying and addressing post-operative issues in PACU patients.

Education

Diploma - Nursing

Aultman School of Nursing
Canton
05.2000

Skills

  • Clinical assessment
  • Care coordination
  • Care planning
  • Policy adherence
  • Patient care and education
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Compassionate and caring
  • Excellent communication
  • Strong clinical judgment
  • Patient and family advocacy
  • Delegation and motivation
  • Training staff
  • Patient advocacy

Accomplishments

    Review nursing documentation and assist Manager with team audits for quality assurance.

    Consistently achieved or surpassed Talk Time goals during implementation phase.

    Cover for manager as needed for PTO.

    As a team, reduced the number of past dues and OMT failures since on the dashboard.

    No personal OMT failures.

    Worked with team to decrease the number of past due metrics on the dashboard.

    Training new staff on policies & procedures to be successful when joining Assessor team.

Certification

  • Registered Nurse active license -Ohio 2000-present
  • Registered Nurse active license -Michigan 2020-present

Timeline

Nurse Case Manager/Assessor-Telephonic/Remote

Aetna, Inc.
06.2020 - Current

Registered Nurse, PACU

Downtown Endoscopy Center
09.2016 - 07.2019

Registered Nurse-Emergency Department

Diley Ridge Medical Center
03.2011 - 04.2020

Diploma - Nursing

Aultman School of Nursing

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