Brenda Kreide
Transport Specialist
Herriman,UT
Summary
Licensed Psychiatric Technician with over 40 years of experience in the substance abuse and mental health treatment industry. Offering excellent counseling, rapport-building and communication skills with clients and families from diverse backgrounds. Known for having a positive attitude and consistently exceeding performance standards. Accommodating Mental Health Tech offering strong history of excellent communication with family members and patients. Committed to helping patients by following established treatment plan goals and interventions. Adept at liaising between patients and medical staff to maintain continuum of care. Police Officer with over 18 years of service enforcing rules and authority for good of all citizens. Passionate about saving lives, protecting victims and fighting crime. Excellent record of promotion and recognition for going beyond call of duty.
Overview
36
36
years of professional experience
2
2
years of post-secondary education
Work History
Nurse/Executive Assistant to the Chief Executive Officer
Sundance Canyon Academy
HERRIMAN, Utah
11.2020 - Current
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Updated executives on changing business needs by thoroughly documenting internal and client meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Trained junior office staff in correct procedures and reporting requirements.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Managed care from admission to discharge.
- Monitored patient reactions to drugs and carefully documented findings.
Behavioral Health Technician
Highland Ridge Hospital
Midvale, UT
03.2019 - 11.2020
- Facilitated on-site activities, support groups and outings for clients.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Prepared and submitted daily [Type] reports to management.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted client rounds to check on residents.
- Performed client intake procedures according to internal standards for new admissions.
- Taught clients how to complete basic household chores and prepare food.
- Searched resident belongings prior to and during stays.
- Treated clients and families with respect and dignity.
- Took and monitored vital signs, administered medications and managed patient behavior.
- Charted on each patient daily.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Director of Transportation
Copper Hills Youth Center
West Jordan, UT
02.2010 - 03.2019
- Took and monitored vital signs, administered medications and managed patient behavior.
- Treated clients and families with respect and dignity.
- Applied interventions with clients wanting to leave against medical advice (AMA).
- Confirmed patient appointments day before scheduled.
- Verified insurance coverage and obtained pre-authorizations.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Performed wide range of specialized functions and complex assessments, diagnoses, therapies and emergency treatment of patients transported by rotor-wing and fixed-wing aircraft.
Flight Attendant
SkyWest Airlines
Salt Lake City, Utah
02.2007 - 03.2010
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Ensure safety and comfort of customers onboard aircraft.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Relayed updates and information to passengers after confirming key details with pilot.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Participated in team-building activities to enhance working relationships.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Developed and maintained courteous and effective working relationships.
Police Officer
Napa State Hospital
Napa, CA
08.1986 - 02.2007
- Apprehended suspects, read Miranda Rights and transported offenders to jail.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Processed, verified and utilized tips to initiate speedy resolutions for investigations.
- Coordinated swift and tactical responses to wide range of criminal issues.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Tracked inmates through head counts, visitor logs and scheduled activities.
- Completed intake paperwork, fingerprints and searches.
- Observed behavior of residents individually and in groups.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
Education
Associate of Science - Psychiatric Technician
Napa Valley College
Napa, CA 01.1985 - 08.1986
Skills
Psychiatric Technician license
QuickBooks expert
Advanced MS Office Suite
Scheduling
Travel accommodations
Expense reporting
Schedule Management
Staff Management
Special task forces
Safety and security
Search and seizure procedures
Probation and parole knowledge
Report writing
Emergency Response
Relationship building and management
Timeline
Nurse/Executive Assistant to the Chief Executive Officer
Sundance Canyon Academy
11.2020 - Current
Behavioral Health Technician
Highland Ridge Hospital
03.2019 - 11.2020
Director of Transportation
Copper Hills Youth Center
02.2010 - 03.2019
Flight Attendant
SkyWest Airlines
02.2007 - 03.2010
Police Officer
Napa State Hospital
08.1986 - 02.2007
Associate of Science - Psychiatric Technician
Napa Valley College
01.1985 - 08.1986