Brenda Kuechle
Richmond,USA
Summary
Dedicated and focused Federal Credentialer who excels at prioritizing and completing multiple tasks simultaneously while following through to achieve project goals. Committed to delivering high quality results with little supervision.
Overview
27
27
years of professional experience
Work History
Health Program Representative Senior- Credentialer
Minnesota Department of Health, Health Regulation Division
04.2023 - Current
- Provided professional guidance on transferring and maintaining nurse aide certifications in Minnesota.
- Conducted licensing and certification activities while adhering to state and federal standards.
- Engage with a wide range of individuals, providers, and stakeholders professionally via email, phone, and the Minnesota nurse aide registry online system.
- Entered and scanned program documentation into electronic systems for comprehensive reports.
- Monitored health-related data and documented findings for improved public service.
- Conducted complex, confidential administrative support tasks independently for the Health Regulation Division.
- 90-95% telework/work from home professional role traveled as directed for projects, team meetings and to obtain records from the Freeman Building at the St, Paul office.
Office and Administrative Specialist Senior
Minnesota Department of Health, Health Regulation, Nurse Aide Registry
07.2022 - 04.2023
- Provided administrative support to Health Regulation Division and Nurse Aide registry, returning them to standard procedures post-pandemic.
- Manage tasks in a timely manner by efficiently interacting with diverse populations and colleagues.
- Complete data entry and scanning of program documents into the electronic system to ensure accurate and complete reporting.
- Under limited supervision, provide complex, confidential, and highly independent administrative support duties to the Division as assigned.
- Attend meeting, complete agendas, meeting minutes/action items and notes as requested by supervisor.
- Worked directly to draft, modify, finalize, and communicate policies and procedures for public posting.
- Offered administrative assistance to MDH, MN State partners, stakeholders, customers and testing vendor while piloting Nurse Aide In-Facility Training and Testing.
- Maintained a 90-95% remote work schedule, with occasional travel to St. Paul, MN, Golden Rule Building.
Customer Service Specialist/Call Center
State of Minnesota Department of Human Services
02.2022 - 07.2022
- Managed numerous phone inquiries from parents and guardians about their student's pandemic food support benefits.
- Transferred concerns and questions ensuring they were appropriately handled by higher-level management.
- Collaborated with professionals at the Minnesota Department of Education and school districts to ensure effective information continuity.
- Handled numerous online help request tickets via CRM using state-operated databases confidentially.
- Aided in verifying benefit deposits mailed to correct addresses, updating records as needed.
- Collaborated on additional projects assigned by supervisory staff punctually and professionally with minimal oversight.
- Trained and onboarded new staff as lead customer service specialist while showcasing organizational skills.
- Temporary role; 100% telework/work from home employment.
Floor Nursing Assistant/Trainer
Order of St. Benedict
06.2020 - 12.2021
- Provide individualized care to Benedictine monks, residing at St. John's Abbey Retirement Center, with focus on privacy and solitude of monastic life.
- Enhanced interpersonal and intrapersonal health through assistance with daily routines including feeding, bathing, dressing and physical recreation.
- Coordinated end-of-life care for monks with external hospice services.
- Acquainted with Benedictine mission and monastic rules.
- Assist monks with practicing their religious vocation and Catholic faith daily, by transporting to Mass, prayer, meetings, and/or retreats, or be creative in bringing above to monk if ambulation is challenge.
- Monitored and tracked critical patient details for healthcare staff.
- Managed leadership assignments involving organization of COVID-19 response efforts for both community members and staff at Benedictine.
- Attendance at trainings and meetings alongside Human Resources Director, Director of Nursing, Abbott, Prior and other leaders in monastic community and local/state public health with sole focus on policy planning related to COVID-19.
COVID-19 Case Investigator/COVID-19 Contact Tracer
Rose International/Minnesota Department of Health
11.2020 - 09.2021
- Coordinate with state and local public health to support isolation and quarantine of individuals as a part of the COVID-19 pandemic response
- Utilized universal interview techniques including active listening and formats to gather information.
- Apply dynamic communication and interpersonal skills while engaging with documented COVID-19 cases and exposed contacts through various platforms.
- Practice cultural competency/sensitivity, tactful language, professionalism, and empathetic interviewing skills to build rapport and maintain trust.
- Respect case and close contact’s privacy and maintain confidentiality through use of safe data practices while working from home in private space.
- Delivered educational and informational resources on isolation policies, quarantine measures, and employment protections.
- Actively utilize, Microsoft Office (specifically Outlook, SharePoint, Teams, Excel, and SharePoint throughout every shift, and Word and PowerPoint less often, but regularly), Amazon Connect, Soft Phone, Optum, IEX, MN Department of Health databases, MEDSS (Minnesota Electronic Disease Surveillance System) Homebase, Q Compass, and Slack platforms.
- Earned contract extensions regularly for exceptional performance in managing pandemic challenges.
- Earned certification through Johns Hopkins Case Investigation course on Coursera.
Trainer/Server
Grizzly’s Wood Fired Grill
08.2016 - 09.2018
- Delivered exceptional, energetic customer service in diverse restaurant/bar settings.
- Ensure effective communication with customers, coworkers, and management to reduce waste.
- Trained new serving staff and communicated achievements and concerns to management.
- Utilized strong communication skills to foster a team mentality across all levels of staff.
- Led front of house operations, managing elite customers and large groups effectively.
Manager
The Great Blue Heron Supperclub
01.2013 - 02.2018
- Delegated sections, parties, events, and reservations to servers and support staff.
- Supervised shift operations, ensuring productivity and staff performance.
- Served as the communication link with restaurant owners regarding complaints.
- Offered food promos, discounts, and gift cards to satisfy customers.
- Enhanced staff productivity by addressing individual needs via personalized coaching.
- If issues continue, resort to warnings, suspensions, and termination carried out in professional manner
- Handled financial transactions and reports safely during shifts, locking surplus in safes.
- Ensured the safe standing of the restaurant by locking up at day's end and confirming operational appliances.
Therapeutic Recreation Assistant
Assumption Campus
07.2011 - 01.2013
- Facilitated therapeutic recreation activities for residents.
- Conducted therapeutic recreation assessments quarterly, annually, during admissions and discharges.
- Facilitated communication between community resources and residents' family members for effective information sharing.
- Convey resident's psychological, social, and activity status to participants at weekly Care Conferences.
- Effectively managed time to lead and assist with group activities scheduled throughout the day.
- Introduced, demonstrated, and reinforced exercise steps in group classes.
- Documented patient treatment plans, progress updates, adjustments and achievements.
General Manager
Stanley’s Family Restaurant
06.1998 - 01.2008
- Greeted, welcomed, and seated customers according to server rotation and current busyness.
- Delegated various duties to team members to enhance work coordination.
- Managed all reservations during shift periods, ensuring each server was matched according to skill set, strength, and availability.
- Ensured smooth operation by offering assistance in roles that required additional help throughout the shift.
- Conducted periodic rounds of the dining room to ensure customer satisfaction.
- Regularly monitored shift income against labor costs.
- Inspect staff members' end of shift tasks ensuring adequate completion decreasing hazards, enhancing food safety, and ensuring overall restaurant sanitation.
- Collect server 'banks' at shift end and restaurant closing.
- Addressed staff errors and misconduct during and after shifts.
Mental Health Associate
St. Cloud Hospital Adult Mental Health Unit
09.2005 - 10.2006
- Delivered comprehensive psychological, social, and spiritual care to adults and adolescents in a hospital inpatient setting.
- Assisted with daily living activities as required.
- Collaborated with mental health professionals to ensure consistent care.
- Maintain awareness of diagnoses, mental and social triggers, chemical dependency/detox status, and homicidal/suicidal tendencies.
- Conduct and document 15-minute welfare checks on every admitted patient ensuring safet.
- Every two hours conduct alcohol withdrawal assessments on all patients in the early stages of alcohol withdrawal.
- Collaborated with nurses, psychologists and social workers on important status updates.
- Facilitate patient admission and discharge by performing assessments.
Patient Care Assistant
St. Cloud Hospital Intensive Care Unit/Cardiac Care Unit
05.2005 - 08.2006
- Engaged with team each day to discuss strategic plans.
- Aid critically ill and injured individuals in ICU and CCU adhering to the patient’s care plan and nurse's confirmation.
- Employed innovative methods to identify responses in non-responsive patients requiring ventilation.
- Implemented safety protocols for ambulating and transferring patients.
- Facilitated patient movement throughout the hospital for various medical appointments.
- Assist with or perform CPR if such emergency arises in addition to calling code blue and reading monitors and patient vital signs.
Education
Bachelors - Addiction Counseling, Community Psychology
St. Cloud State University
St. Cloud, MN01.2011
Bachelor of Science - Nursing
St. Cloud State University
St. Cloud, MN01.2006
PSEO in General Education - undefined
Anoka Ramsey Community College
Cambridge, MN01.2002
High School Diploma - undefined
Kimball Area High School
Kimball, MN01.2002
Skills
- GovDelivery public communication system
- Supervisory Experience
- Conflict resolution
- Project Management
Timeline
Health Program Representative Senior- Credentialer
Minnesota Department of Health, Health Regulation Division
04.2023 - Current
Office and Administrative Specialist Senior
Minnesota Department of Health, Health Regulation, Nurse Aide Registry
07.2022 - 04.2023
Customer Service Specialist/Call Center
State of Minnesota Department of Human Services
02.2022 - 07.2022
COVID-19 Case Investigator/COVID-19 Contact Tracer
Rose International/Minnesota Department of Health
11.2020 - 09.2021
Floor Nursing Assistant/Trainer
Order of St. Benedict
06.2020 - 12.2021
Trainer/Server
Grizzly’s Wood Fired Grill
08.2016 - 09.2018
Manager
The Great Blue Heron Supperclub
01.2013 - 02.2018
Therapeutic Recreation Assistant
Assumption Campus
07.2011 - 01.2013
Mental Health Associate
St. Cloud Hospital Adult Mental Health Unit
09.2005 - 10.2006
Patient Care Assistant
St. Cloud Hospital Intensive Care Unit/Cardiac Care Unit
05.2005 - 08.2006
General Manager
Stanley’s Family Restaurant
06.1998 - 01.2008
Bachelors - Addiction Counseling, Community Psychology
St. Cloud State University
Bachelor of Science - Nursing
St. Cloud State University
PSEO in General Education - undefined
Anoka Ramsey Community College
High School Diploma - undefined
Kimball Area High School
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