Brenda Lachica
Las Vegas,NV
Summary
Proven Customer Service Specialist with a track record at SITEL Worldwide, adept in complaint resolution and customer satisfaction enhancement. Leveraged problem-solving skills and professional telephone demeanor to boost client retention and satisfaction. Mastered Microsoft Outlook and product knowledge, ensuring high service standard compliance and effective dispute resolution.
Overview
16
16
years of professional experience
Work History
Customer Service Representative (call Center)
SITEL Worldwide
Las Vegas, NV
06.2020 - 07.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative - Tier II
SITEL Worldwide
Baguio City Philippines
12.2008 - 06.2016
Answering inbound calls, resolving customer's issue
Education
La Salette Highschool
Philippines03.1993
Skills
- Problem Resolution
- Customer Relations
- Complaint resolution
- Payment Processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Microsoft Outlook
- Product Knowledge
- Order Processing
- Building rapport
- Technical Support
- Live chat support
- Dispute Resolution
- Service standard compliance
- Shipping and Logistics
- Information Security
Timeline
Customer Service Representative (call Center)
SITEL Worldwide
06.2020 - 07.2024
Customer Service Representative - Tier II
SITEL Worldwide
12.2008 - 06.2016
La Salette Highschool