Brenda Lang

• Responded to customer requests for products, services, and company information.
• Managed timely and effective replacement of damaged or missing products.
• Promptly responded to inquiries and requests from prospective customers.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Supervised free play and other activities to keep children safe.
• Established positive relationships with parent to collaboratively promote child's wellbeing.
• Monitored children's progress and identified areas of improvement.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Promoted learning and social development through structured and unstructured playtime.

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Trained new employees and delegated daily tasks and responsibilities.
• Enforced company policies and regulations with employees.
• Responded to and resolved customer questions and concerns.
• Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
• Supervised ongoing daily production phases.
• Troubleshot equipment to reduce service calls and downtime.
• Kept accurate and detailed records of personnel progress and productivity.
• Managed staff hiring, training and supervision.

Worked one-on-on with students. Assited teachers.