Brenda Lara

• Manage and oversee all aspects of day-to-day operations in the center.
• Leads a team of 15 employees, is responsible for their training, effectively provides individualized support, and motivates them by developing them professionally and personally.
• Improve center operations by implementing new strategies and protocols.
• Schedule sufficient coverage, and adjust employee schedules accordingly.
• Market the Mathnasium program by building school and community relationships, and spearheading marketing events.
• Conduct sales by promptly responding to leads, and successfully enrolling students.
• Monitor and grow overall center performance metrics

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• Manage and oversee all aspects of day-to-day operations in the center.
• The main point of contact for a center of 100 students.
• Handles scheduling and parent inquiries.
• Maintains customer retention by conducting care calls.
• Creates customized learning plans for all students.
• Greets all students and families with a warm and friendly demeanor.
• Provides exceptional customer service by building relationships with families, and communicating student progress.
• Become proficient with digital educational materials and processes.
• Support the maintenance of a safe, professional learning environment.

• Provided excellent customer service when interacting with tenants, and maintained a professional demeanor when addressing complaints.
• Delivered 24-hour emergency services for residences in the building.
• Stays calm under pressure and stressful situations, like flooding.
• Primary contact for residents in a 60-unit apartment complex.
• Managed restocking inventory.
• Reported issues and escalated when necessary.
• Coordinated building inspections.
• Brainstormed creative solutions for problems, such as planting trees to increase resident security.
• Created a strong sense of community for residents, such as planning social events.
• Scheduled tours and answers any questions from prospective clients.
• Handles the cleaning schedule, as well as the schedule for move-outs and move-ins.

• Conflict resolution
• Developes activity plans and instructional materials to assist with treatment.
• Remain calm when client is escalating and find ways to de-escalate
• Collects data on treatment
• Keep an organized schedule for clients
• Prepares written session plans for each client

• Supervised students and maintained security throughout school buildings and on field trips.
• Provided classroom support throughout planned instruction and individual lessons.
• Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
• Prepared lesson materials and visual aids to reinforce lesson concepts.

• Kept organized records, maintained inventory equipment and materials.
• Input data into an organized excel sheet in a timely matter.
• Prepared tables, graphs, fact sheets and written reports summarizing research results.
• Analyzed raw data samples by conducting in vivo coding.
• Designed survey instruments and questionnaires to obtain desired research data.
• Trained new research assistants