Brenda Leon
Boca Raton
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven to learn quickly, advance computer proficiency, and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server
Delray Sands Resort - Latitudes
Boca Raton, FL
10.2021 - Current
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep the dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for the host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customers' questions, recommended items, and recorded order information
- Delivered exceptional customer service, ensuring a memorable dining experience for guests.
- Collaborated with kitchen staff to synchronize food preparation and service timelines.
- Managed multiple tables efficiently, balancing guest needs and order accuracy.
Esthetician /Business Owner
Monaco Beauty
Boca Raton, FL
01.2021 - 12.2021
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Conducted target market research to discover customer needs and analyze competitor trends.
Server
Pelican Grand Beach Resort
01.2020 - 12.2021
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Lash Technician
Deka Lash
Delray Beach, FL
09.2020 - 12.2020
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Followed correct processes to apply lash extensions to clients' natural lashes.
- Created unique looks matching individual client preferences and budgets.
- Educated clients on how to clean and maintain lash extensions.
- Utilized exceptional customer service skills throughout lash consultations and services.
Medical Sales Rep
Precision Healthcare
01.2018 - 06.2020
- Maintain record of accounts and orders - Specialize in Glucose Meters and Testing Strips Blood Pressure Monitors
- Conducted market research to collect information and insights about the target market.
- Diabetic Accessories Disposable Products Orthopedic supplies Braces and
- Mail-Order Pharmacy Services
- Help clients connect with our business partners based on clients needs.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Esthetician
Massage Envy
Pompano Beach, FL
07.2017 - 12.2017
- Advised clients on proper home-care regimens.
- Recommended retail products for at-home use.
- Stocked treatment rooms with proper supplies.
- Sterilized equipment for patient treatments.
- Welcomed clients arriving for appointments.
- Analyzed skin condition and made appropriate product recommendations.
Customer Care Especialist
SunPass Operations
Boca Raton, FL
01.2014 - 06.2017
- Created customer support strategies to increase customer retention.
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Maintained and managed customer files and databases.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
Education
Basic Life Support (BLS) -
American Heart Association
Associate of Arts - Nursing
Broward College
Coconut Creek, FL2027
Licensed - Esthetician
BOCA BEAUTY ACADEMY
Boca Raton, FL07-2017
Skills
- Social Media Marketing, Customer Relations, Content Creation
- Business Management & Administration, Advertising
- Financial Planning
- Business Administration
- Spa Retail Sales
- Planning and Coordination
- Multitasking Abilities
- Self-Motivated
- Analytical and Critical Thinking
- Strong work ethic
- Exceptional customer service
- Guest engagement
Accomplishments
- Profile
- Team Player, Adaptable , Personable and Driven to exceed Expectations .
Certification
- American Heart Association (AHA) Basic Life Support (BLS)
Languages
Spanish
Native or Bilingual
Timeline
Server
Delray Sands Resort - Latitudes
10.2021 - Current
Esthetician /Business Owner
Monaco Beauty
01.2021 - 12.2021
Lash Technician
Deka Lash
09.2020 - 12.2020
Server
Pelican Grand Beach Resort
01.2020 - 12.2021
Medical Sales Rep
Precision Healthcare
01.2018 - 06.2020
Esthetician
Massage Envy
07.2017 - 12.2017
Customer Care Especialist
SunPass Operations
01.2014 - 06.2017
Licensed - Esthetician
BOCA BEAUTY ACADEMY
Basic Life Support (BLS) -
American Heart Association
Associate of Arts - Nursing
Broward College