Brenda Lewis
Lexington,KY
Summary
Detail-oriented team member with a proven track record of effective collaboration with colleagues and customers. Proficient in independent and team work to achieve organizational or personal objectives. Exhibits enthusiasm, an outgoing nature, and a talent for cultivating positive relationships through exceptional customer service or team support. A highly adept communicator, diligent worker, and committed to personal and professional growth. Keen enthusiasm for acquiring new knowledge and skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
07.2020 - Current
- Company Overview: Amazon DSP
- Maintained a professional appearance and demeanor while interacting with customers during deliveries
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
Bus Driver
RATP Dev Lextran-Wheels
08.2024 - 10.2024
- Acts as front-line point of contact to ensure delivery of quality customer service.
- Safely operates several types of buses safely and prudently.
- Complies with all federal, state, and local laws about the operation of buses, traffic, and safety.
- Ensures the highest quality of bus service is delivered to our customers.
- Assists customers in a safe, friendly, courteous, and helpful manner. This includes helping customers with disabilities, on and off the wheelchair lift. As requested by the customer, the Bus Driver will assist with safety restraints.
- Operated all equipment safely, efficiently, and adequately, including farebox, lift, radio, emergency equipment, hatches, and engine compartment door.
- Performs pre-trip inspection and completes DVIR in accordance with FMCSR to ensure bus and equipment are in safe, proper working condition.
- Coordinates detour, accident, and incident information to radio dispatch, and responds to instructions given.
- Makes effective independent decisions and manages conflicts based on safety, experience, training, and policies.
- Follows procedures for the collection, processing, and documentation of fares and counting passengers as required.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
Delivery Driver
DoorDash
08.2017 - 05.2020
- Maintained a professional appearance and demeanor while interacting with customers during deliveries
- Utilized GPS navigation systems to optimize delivery routes and minimize travel time
- Delivered packages and goods to customers in a timely and efficient manner
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Expedited deliveries to meet customer deadlines and requirements.
- Maintained strong relationships with clients through proactive communication and personalized service.
Transit Bus Driver
Lextran Transportation
10.2016 - 12.2016
- Maintain clean, well groomed appearance
- A daily safety pre-trip inspection and maintenance of the vehicle and report any problems to supervisor on a timely basis
- Communicated effectively with dispatchers to receive instructions or updates regarding route changes or delays
- Handle all persons in mobility devises and/or using the lift in a safe manner, to not cause injury to the passenger or self
- Assisting all passengers with patience, safety, courtesy and friendly manner throughout the trip
- Using established procedures to report breakdowns and emergencies to the Supervisor as quickly as is practical under the circumstances
- Transported passengers to their destinations on scheduled routes, ensuring timely arrival
- Assisted passengers with boarding and exiting the bus, ensuring their safety at all times
Overnight Stocker/Unloader
Target Corporation
09.2012 - 10.2016
- Company Overview: Target
- Safely remove all items from truck area placing items on pallets then pulling all items to floor while maintaining a fully stocked sales floor
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Performed quality checks on products to ensure they met company standards before placing them on shelves
- Utilized handheld scanners or other technology tools to track inventory levels and update stock records
- Assisted customers in locating specific items within the store, providing friendly and helpful service
- Followed safety protocols while handling heavy equipment and operating machinery in the stockroom area
- Demonstrated strong attention-to-detail when verifying product labels and SKU numbers
- Maintained a high level of productivity while ensuring accuracy in sorting and organizing merchandise
- Using dolly or pallet jacks to move or unload freight
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Associate
Walmart
06.2007 - 12.2010
- Safely remove all items from truck area placing items on pallets then pulling all items to floor while maintaining a fully stocked sales floor
- Efficiently stock shelves with inventory, ensuring products were readily available for customers
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Performed quality checks on products to ensure they met company standards before placing them on shelves
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Utilized handheld scanners or other technology tools to track inventory levels and update stock records
- Assisted customers in locating specific items within the store, providing friendly and helpful service
- Followed safety protocols while handling heavy equipment and operating machinery in the stockroom area
- Demonstrated strong attention-to-detail when verifying product labels and SKU numbers
- Maintained a high level of productivity while ensuring accuracy in sorting and organizing merchandise
- Using dolly or pallet jacks to move or unload freight
Housekeeper/Laundry Attendant
SunBridge HealthCare
09.2003 - 03.2007
- Transported cleaning products and equipment to and from the utility rooms
- Maintained cleanliness and tidiness of guest rooms, ensuring a comfortable and welcoming environment
- Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and sanitizing surfaces
- Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out times
- Responded promptly to guest requests for additional amenities or services, providing excellent customer service
- Assisted with laundry duties such as washing, drying, folding, and sorting linens according to hotel standards
- Followed proper procedures for handling lost-and-found items reported by guests or fellow employees
Crew Member
California Conservation Corps
10.1997 - 05.2003
- Dispatched to assist agencies with natural disasters and other emergency efforts
- Organized shelter for victims of emergency events
- Answered customer questions regarding the emergency at hand
- Assist with fires, floods and earthquakes
- Worked on environmental projects and respond to natural and man - made disasters
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
Education
Commercial Drivers License in (CDL) - CDL A
A.R.M Safety CDL School
Lexington, KY07.2024
High Diploma - Diploma
Stratford Career Institute
Albany, VT05.2012
Skills
- Customer service
- Positive attitude
- Attention to detail
- Time management
- Dependable and reliable
- Time management skills
- GPS and route planning
- DOT compliance
- Valid class A commercial Driver's license
- Punctual and reliable
Certification
Commercial Driver's License (CDL) Class A, 02/01/30, KY
Personal Information
Authorized To Work: US
Timeline
Bus Driver
RATP Dev Lextran-Wheels
08.2024 - 10.2024
Delivery Driver
Amazon
07.2020 - Current
Delivery Driver
DoorDash
08.2017 - 05.2020
Transit Bus Driver
Lextran Transportation
10.2016 - 12.2016
Overnight Stocker/Unloader
Target Corporation
09.2012 - 10.2016
Associate
Walmart
06.2007 - 12.2010
Housekeeper/Laundry Attendant
SunBridge HealthCare
09.2003 - 03.2007
Crew Member
California Conservation Corps
10.1997 - 05.2003
High Diploma - Diploma
Stratford Career Institute
Commercial Drivers License in (CDL) - CDL A
A.R.M Safety CDL School
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