Professional Summary
Overview
Work History
Education
Skills
Interests
Timeline

Brenda L.J. Hearn

Blaine & Associates
Los Angeles,California
19
years of professional experience

Professional in hospitality industry with strong background in guest services, adept at enhancing customer satisfaction and operational efficiency. Skilled in managing guest inquiries, resolving issues, and ensuring positive experience. Known for fostering team collaboration and flexibility to meet changing needs. Possesses excellent communication skills, problem-solving abilities, and focus on achieving results.

Work History

Guest Services Associate

6 Years 6 Months
Blaine & Associates | 02.2020 - Current
  • Working in Guest Registration (involving computer generated badges/itineraries) in a variety of different settings such as public events, VIP Tour Guide, conventions and conferences.

Guest Services Associate

3 Months
First Call Staff Services | 03.2022 - 06.2022
  • Law Exam Evaluator/ Mock Student: Attended sessions for potential law exam instructors; posed as a law student to ask questions of the potential instructor and wrote critical evaluations.
  • Administrative Assistant/Receptionist: Answered heavy switchboard calls; greeted and directed clients, received packages, sorted and distributed mail and maintained business files.

Mailroom Coordinator

St. John's Hospital | 10.2021 - 10.2021
  • Coordinated daily mail distribution for efficient workflow across departments.

Membership Assistant

3 Years 4 Months
2021 Community Coalition | 04.2016 - 08.2019
  • Assist with entering new members in Nation Builder, quality control by reviewing and correcting data for new members. Physical and electronic filing of cash transactions in tandem with reconciliation of collected member dues. Quality control of Membership Team data
  • Civic Engagement Program: 3 Phase Outreach Strategy
  • Phase 1: In-house Phone Banking and Field Work/Voter Registration; informing voters of upcoming election initiatives.
  • Phase 2: Field Work Canvassing/Signature Gathering and Voter Registration;
  • Phase 3: Field Work/ Door to Door Voter Education and Voter Registration; direct communication with voter base.

Election Poll Precinct

Los Angeles County Registrar | 11.2016 - 11.2016
  • November 8th, 2016 California General Election
  • June 7th, 2016 California Primary Election
  • Supervised five Election Clerks to open and set up

Poll Precinct; facilitated voting process and close the Poll Precinct

Election Poll Precinct

Los Angeles County Registrar - Recorders Office | 11.2016 - 11.2016

Picked up equipment, set up, opened the Poll, facilitated the voting process, assisted voters and closed.

Tax Assistant

2 Years 3 Months
King Solomon Financial Services | 02.2008 - 05.2010
  • Answered phones, greeted clients, discretely gathered sensitive information, created business files, correspondence, flyers surveys and letters. Sorted and distributed mail.

Education

M.S.

Springfield College | Los Angeles, CA

B.A.

California State University | Long Beach, CA

E.M.T. Certified

St. Francis Career College

Skills

+20 years of communication experience through client relations
ph community outreach
door knocking
and volunteering with various non-profit organizations
+10 years of computer proficiency specializing in data input and collection
filing and organization

Interests

Community Coalition
LA - Freedom School Parent Volunteer & Outreach Volunteer
Urban League/Ozzie Goren Head Start
LA - Parent Chairperson
& Delegate
California African American Museum
LA - Docent
The Getty Museums: Malibu & Brentwood
CA - Volunteer
Juvenile Halls
LA - Los Padrinos & Central - Volunteer Facilitator for the Creative Writing Program

Timeline

Guest Services Associate

First Call Staff Services
03.2022 - 06.2022Read More

Mailroom Coordinator

St. John's Hospital
10.2021 - 10.2021Read More

Guest Services Associate

Blaine & Associates
02.2020 - CurrentRead More

Election Poll Precinct

Los Angeles County Registrar
11.2016 - 11.2016Read More

Election Poll Precinct

Los Angeles County Registrar - Recorders Office
11.2016 - 11.2016Read More

Membership Assistant

2021 Community Coalition
04.2016 - 08.2019Read More

Tax Assistant

King Solomon Financial Services
02.2008 - 05.2010Read More

St. Francis Career College

E.M.T. Certified
Read More

California State University

B.A.
Read More

Springfield College

M.S.
Read More
Brenda L.J. Hearn